Server

Massilia is a casual fine dining restaurant on 4th street in amazing Santa Monica. We are located in a prime tourist area a few blocks from the beach. A lot of our business is driven by tourists and people visiting Santa Monica from all over the world. Our restaurant has a very international cuisine based on the Moroccan, Spanish, Italian and French Foods of Marseille. We have multiple menus including breakfast, brunch, lunch, and dinner. Our broad menu has something for everyone and can vary from delicious salads to slow braised lamb shank. Our guests love our food and the fun environment they enjoy it in.

While we want our guest experience to be fun and casual, we are seeking hospitality professionals who are passionate about service, food, and beverage. Our wine list and food menu oftentimes leave guests with a lot of questions if they are unfamiliar with the type of cuisine or wine regions. Our servers must be able to guide our guests through their experience in a way that makes them feel very special and well taken care of.

As we get busier, each employee on the floor will find themselves helping in many different areas. Each person must sometimes bus, run food, or help the host. Our work environment is very team oriented. As we have a smaller dining area compared to pre-Covid times, we staff minimally.

This is a French-owned and run company with many other locations in the business family and many more opening in the future. It is a great company to work for and there will be many more opportunities in the future. When Massilia can reopen fully as before, there will be many more shifts for our employees. We have a large following and many regulars which have allowed us to stay open throughout the pandemic.

Our Servers have the following duties:

Check to make sure the service station is stocked and clean before service

Verify the number of covers with the hostess and any special occasion tables

Retrieving your mobile POS iPad from the office and keeping it charged

Rearranging tables as needed to fulfill CDC spacing guidelines

Check with the kitchen regarding any 86’d or low-count items

Greet all tables quickly and ensure they have proper menus

Thank all tables for joining us as they are seated

Guiding guests through the menu upon greeting

Guiding guests through the wine menu and making recommendations

Using Breadcrumbs POS to start tables and begin taking orders

Coordinating with the busser/food runner to ensure your table is properly set up with water, plates, and silverware

Making sure all tables have water, plates and silverware before an order is placed

Retrieving and running drink orders from the bar using a tray

Naming all items brought to the table and explaining as needed

Communicating with the busser to clear tables throughout the dining experience

Communicating with the host about any tables who are about to leave or are taking too long

Providing formal wine service when a guest orders a bottle

Coursing meals properly according to guests needs and table size

Removing menus after ordering and returning to the host to sanitize

Firing second or third courses in a timely manner

Immediately communicating with the kitchen about any errors/changes

Ensure the guest is properly set up for each course

Responding to guests at any table who hail you for service, regardless of section

Presenting dessert menus and recommending a dessert, dessert wine, or coffee

Making coffee and espresso drinks if needed

Closing out tables with cash or card table side using our mobile POS

Providing requested receipts from inside using a check presenter

Warmly and graciously communicating with guests and inviting them back

Sanitizing mobile POS throughout the shift and especially after a guest touches it

Ensuring that your tables are cleaned as quickly as possible

Bussing when needed and returning plates and glasses to appropriate location

Reminding guests of our mask policies

Wearing a face shield any time you must communicate with a mask-less guest

This position will start as part-time during a probationary period. As we begin staffing more, we will provide a full-time schedule. Weekend availability, a.m. and p.m. is a must.