DI Case Manager

JOB DESCRIPTION

Case Management Specialist – Proficient

DI New Business

Digital Operations

Full-Time (Springfield or Remote)

The Opportunity

As a Case Manager, you will work closely with MMFA field office staff and Advisors, New Business Coordinators, and underwriting partners to provide a best-in-class experience during the case management process. In this role, you will review, coordinate and process disability insurance application submissions in accordance with department quality and efficiency standards, as well as regulatory and compliance guidelines. The ideal candidate will demonstrate strong communication skills, accountability, agility, inclusiveness, possess a strong business acumen, and show courage, even in the most difficult situations. We also highly value an affinity for and mastery of technology/business systems, a passion for learning, leadership traits, resilience and self-awareness.

The Team

This role is part of the DI New Business & Underwriting organization. The team reviews disability insurance new business submissions, seeks out additional information or corrections to applications when necessary and reissues policies as necessary. We are collaborative, relentlessly focused on the customer experience and like to have some fun along the way! If this sounds like an environment where you would thrive, we encourage you to apply.

The Minimum Qualifications

• High school diploma or GED
• Highly skilled with technology and business systems
• Ability to think outside the box
• Results driven, problem solver with a meticulous attention to detail
• Must be able to multi-task and work in a fast-paced, high pressure environment
• Ability to contribute to a positive work environment by acting as a team player and assisting others in meeting service standards
• Flexible and adaptable to changing priorities and competing demands
• A sense of urgency in all interactions and an ability to prioritize work effectively
• Customer-focused mindset
• Respectful of others; attentive to their ideas, concerns and time

The Ideal Qualifications

• 1-3 years of insurance-related experience
• College degree preferred
• Possesses a passion for continuous improvement and for providing a stellar customer experience

What to Expect as Part of MassMutual and the Team

• Regular meetings with the DI New Business & Underwriting team
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a strong, stable and ethical company with industry leading pay and benefits
• Salary range $33,700 - $43,800 with bonus opportunity. Salary commensurate with experience.

About MassMutual

We’ve been around since 1851. During our history, we’ve helped millions of people find financial freedom, offer financial protection and plan for the future.

Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledgeable problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: we help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life.  

MassMutual was recognized as an Ethisphere 2019 World’s Most Ethical Company, a Top Place to Work in 2019 according to The Boston Globe and named among America’s Best Employers for Diversity according to Forbes 2020. MassMutual ranks No. 84 on the Fortune 500 list of largest companies. 

MassMutual is an Equal Employment Opportunity employer We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

Salary : $1 - $1,000,000