Lead Principle Coach, 100% Remote

Leadership Responsibilities:

• Assesses current state and make recommendations on how to build on our coaching culture strategy
• Influences leaders to understand the value of a coaching culture
• Navigates through organizational change effectively, finding creative ways to demonstrate the WIIFM of coaching
• Helps to launch communication items and campaigns to reinforce strategies and coaching engagement
• Determines if/when additional coaches are needed to bring into the organization and makes recommendations using data to drive these decisions
• Makes recommendations to leaders for process improvements based on observations of trends, progress and obstacles impacting coaching results or the member experience

Coaching Responsibilities:

• Meets monthly with coaches to provide verbal feedback on coaching data, coaching performance, and member experience results
• Ensures coaches are comfortable providing Focused Feedback
• Observes coaches as they provide feedback to ensure comfort with the process and that coaching is effective
• Records all Principal Coaching sessions in Coaching Mentor AIM Tracking site and maintains log of skill development and progress of each coach in Coaching Mentor
• Review coach’s data in Coaching Mentor tracking site to drive performance
• Maintains overall integrity of the Service Mentor Conversation Strategies and develops a positive, results driven coaching culture
• Develops calibration schedules and facilitate calibration sessions with assigned coaches
• Shadows coaches as they provide coaching (using the IDEA model)
• Meets monthly with assigned coaches to provide verbal feedback on AIM coaching data.
• In partnership with each coach, develops an action plan to drive performance and growth of the skill set of their team members
• Meets with Ulysses Learning weekly to ensure success

Minimum qualifications required:

• Bachelor’s degree
• 3 years of experience in coaching and mentoring in a dynamic, fast-paced environment
• Exceptional verbal and written communication skills
• Ability to give direct feedback and suggest follow up actions
• Strong analytical and problem-solving skills
• Provides and promotes a best-in-class service experience
• Effectively navigates through an ever-changing environment
• Knowledge of company products and services
• Extremely organized, detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced, demanding environment
• Exceptional interpersonal, and communication skills
• Comes to work willing to laugh and have fun!
• Salary range $ 65,800 - 95,000 *commensurate with experience*

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Salary : $1 - $1,000,000