Salary Resume Critique Job Openings

Service Advisor

Master Buick GMC
Augusta, GA Full Time
POSTED ON 3/18/2024

Become a member of a winning team at Master Buick GMC that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills, and ability.

What we offer:

  • Competitive pay

  • Health insurance

  • paid vacation paid holidays

  • Professional work environment

  • Comprehensive training

  • Competitive compensation

  • Pay structure with MASSIVE bonuses for great CSI

 

Responsibilities:

  • Greet all Service Drive Customers promptly

  • Quickly and accurately obtain all Customer and Vehicle information

  • Clearly complete a Service Drive Walk Around and note all symptoms from the customer as well as all noticeable maintenance

  • Recommend to Customer both required and recommended maintenance

  • Prepare a clear and accurate estimate for the customer with accurate timelines for completion

  • Monitor the progress of repairs and inform the customer of additional vehicle needs as required

  • Follow up with Customer on the progress of repairs

  • Verify the final invoice and inform Customer of all repairs completed

  • Complete an active delivery with the Customer

 

Requirements

  • Communicate effectively with our customers via Phone, Internet or Text

  • Check email frequently and respond to customer inquiries immediately

  • Maintain great CSI

  • Set appointments for our customers and properly outline timelines for repair

  • Learn and maintain a thorough knowledge of Dealership policies, products, and procedures

  • Establish personal goals that are consistent with the productivity requirements of the Dealership

  • Maintain a professional appearance.

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