Regional Director - Environmental Services

Overview

The Regional Director is responsible for sales, operations and the financial well-being of the Branch/Region. The Regional Director is responsible for overall operations and customer relations in the field.

Qualifications

EXPERIENCE AND EDUCATION

• Bachelor’s Degree in a field related to this position or equivalent combination of education and experience
• Five years of progressive management responsibility in a filed directly related to this position with successful multi-site leadership responsibilities.
• Healthcare Environmental Services and/or Facility Operation Experience of at least 10 years

OTHER QUALIFICATIONS

• Proven ability to communicate clearly and professionally with guests, site staff, and MasterCorp employees by written and verbal means.
• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed
• Proficient in Microsoft Office Suite (Word, Excel, etc.)
• Excellent verbal and written communication skills – Bilingual is a plus.
• Ability to work irregular hours including weekends and after hours.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Identify potential clients, generates proposals and closes new business to achieve the financial and sales goals for the Branch/Region. Maintain database (Salesforce) for prospects and new business.
• Attend networking events and participate in trade associations.
• Conduct customer and tenant visitations and inspections to ensure quality control and contract compliance.
• Submit daily inspection reports from field visits to office for data base input.
• Review inspection notes daily with operations team.
• Respond promptly and accurately to customers’ emails throughout the day.
• Assist/complete payroll review each pay period.
• Conduct bi-weekly operations meetings and quarterly training meetings.
• Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours.
• Perform monthly P&L review with the Managing Director, President, and/or Finance Director.
• Manage and ensure effective communication between Building Owners, Office Management, and all corporate departments.
• Onboard and supervise Operations, Area Managers and Account Managers.
• Ensure that MCS’ policies and procedures are followed by managers and supervisors and perform coaching and counseling as needed.
• Provide MasterCorp systems training to all staff, necessary to facilitate the day to day janitorial.
• Maintain security for customers’ access keys.
• Participate, as needed, in special department projects.
• Effectively use and understand MasterCorp’s scheduling program, MasterMind.
• Keep and maintain the Region’s/Branch’s Client appointments.
• Manage the Region’s/Branch’s budget, payroll, supplies and any other required budgets.
• Visit regularly and maintain excellent relations with customers.
• Review and approve subcontractor invoices.
• Manage Region/Branch day and night.
• Manage floor crew efficiently and effectively.
• Ensure Constant communication with Operation team.