Package Collections Manager

Package Collections Manager will be responsible for all aspects of credit and collections policy and procedures adherence for their credit portfolio’s including:
• Assist in developing sound, acceptable credit policies
• Manage receivables to achieve company DSO requirements
• Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.
• Interact with customers to obtain additional credit information to support credit lines
• Reconcile transactions and balances to maintain accurate accounts
• Initiate credits and adjustments to customer accounts within company policy limits
• Check for credit viability on requests for extended terms, and evaluate various adjustments or exception documents
• Submit requests to senior management and supporting documentation for accounts requiring credit lines
• Initiate and lead collection calls for review of customers in portfolio not meeting obligations.
• Monitor potential bad debt in portfolio and follow the corporate process for submittal
• Monitor receivables and collections and provide updates of receivables and provide appropriate reporting procedures
• Identify problem accounts and provide regular updates of receivables to management
 • Negotiate payment programs with delinquent customers
• Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors
• Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions/penalties to be taken when appropriate

Responsibilities:
Daily review and communicate credit issues affecting areas / customers to credit reps.
Daily review credit news feeds for potential risks
Daily respond to emails from credit reps on spectrum of issues.
Daily respond to all other Matheson employees on credit and collection issues.
Daily forward dunning letter emails.
Daily forward credit card charge emails.
Weekly review settings in TIMS to ensure accuracy.
Weekly verify Time Clock for payroll.
Weekly review accounts for problems and follow up with credit reps bi-weekly.
Monthly provide information needed to calculate incentive bonuses for credit reps.
Monthly provide file of customers being submitted for bad debt.
Annual reviews of credit reps on team.
Annual audit functions.
Interview / hire / terminate credit and collections team members
Recommend adjustments to management on any needed changes to policy and procedures, as necessary.
Support to Accounting and Finance as needed.
Credit reviews for accounts with over a 10k line of credit.
Provide reports to management as needed or requested.
Complete projects requested by management.
Provide training to credit and collections group as needed / requested.
Perform customer visits as requested / needed.
Monitor violations of credit policy and recommend solutions.