Sr. Director of Strategic Communications (Remote)

Overview

Sr. Director, Strategic Communications (Remote) 

About Us: 

Matrix Medical Network is a leading clinical services organization that supports the needs of diverse and vulnerable populations, working with millions of individuals across the country to assess and help them manage their health risks through our large network of clinicians. We support Medicare Advantage, Managed Medicaid and Commercial plans; serving populations of all ages, from seniors to other high-risk individuals.

Matrix colleagues understand the important role every department plays in helping the members and customers we serve have the best experience possible across all touchpoints. Join our team and help create innovative strategies and solutions to make quality healthcare more accessible!

 Why Work at Matrix? 

• The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
• A chance to work with great people on exciting projects.
• Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
• Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

Responsibilities

ABOUT THE JOB: 

Type: Full-Time  

Location: Remote. Work from home. 

Days and Shift Hours: Monday - Friday general corporate hours based on business needs. Flexibility required. 

Rate of Pay:  $155,000 - $205,000 annual DOE. STI 25% annual eligible. 

Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health saving account, flexible spending accounts, and additional voluntary benefits.

Position Overview:

The Sr. Director of Strategic Communications oversees organizational communications strategies and programs for Matrix Medical Network.  This role is pivotal in shaping and executing business communication strategies to drive company goals and objectives, enhance employee engagement, build positive public perception, and foster positive relationships with key stakeholders.

This role also collaborates with business leaders to ensure comprehensive organizational communication, initiative implementation, and timely delivery of messaging.  Extensive experience in rolling out strategic business initiatives aligned with external marketing is a critical success factor in building out the communications function at Matrix.

Key Responsibilities:

Strategic Planning:

• Develop and implement a comprehensive communication strategy aligned with the company's goals and objectives.
• Collaborate with executive leadership to provide strategic counsel on communications initiatives, ensuring consistency and alignment with organizational messaging.
• Bring a strategic lens to company initiatives, finding gaps and silos to ensure macro and micro approaches are included in the final approach and implementation of work streams.
• Work closely with the CEO, CHRO, and senior leaders to set the tone, topics, and cadence for internal enterprise messaging.
• Work with external partners and in-house colleagues on marketing and external communications initiatives, message development, and dissemination.

Internal Communications:

• Collaborate with key business leaders on strategic business objectives to ensure comprehensive communication, decision, implementation, and delivery of information.
• Work with partners to develop and implement executive communications programs to elevate the image of the CEO and other executives internally and externally.
• Develop campaigns and initiatives that enhance employee engagement, foster a positive organizational culture, and promote understanding of company objectives.
• Determine best usage of communication channels and tools to facilitate information flow within and for the organization.
• Maintain an eye for budget-available communications platforms, tools, and vendors for added value in project management flow for the company.
• Produce CEO and C-Suite communications content through thought leadership initiatives and topics that are foundational to the company’s new culture, mission, vision, and core values.
• Utilize innovative techniques and tactics to communicate the voice of the CEO, executives, and senior leaders expressing the correct tone to help leaders connect with team members through clear, concise language.
• Point person, supported by partners, on All People Leaders and Town Hall meetings, including talking points, agendas, deck, and video creation management.
• Engage team members and internal/external stakeholders on creative initiatives that build transformation through a data and systems approach to process and best practices.
• Collaborate with partners to build the company’s storytelling and message development narrative in line with brand, culture, and company goals/objectives.
• Partner with external teams in ensuring Matrix employees, members, clients, and stakeholders experience an end-to-end repositioning of the company’s culture, strategy, and visual identity.

Media Relations:

• Respond and/or triage media inquiries with CEO, CHRO, and executive team leaders on all media inquiries.
• Proactively engage the media in the trade and consumer spaces to elevate brand, mission, and enterprise goals/objectives in line with company goals and objectives.
• Serve as point person on crisis communications issues that surface in the media.
• Serve as company's spokesperson, handling media inquiries and triaging requests for information to represent the organization accurately and professionally.
• Manage vendor and/or external teams on social media strategy, trade shows, conference participation, white paper, and research strategy.

Brand Management:

• Collaborate with marketing team and/or external partners to align and reinforce repositioning strategy and visual identity among internal and external stakeholders and in the market.
• With external partners, oversee messaging and positioning, ensuring consistency across all communication channels and materials.

Crisis Management:

• As appropriate, develop and maintain crisis communication protocols, ensuring the organization's swift ability in responding effectively to potential issues or crises.
• Lead crisis communication efforts, managing messaging and guiding the team during high-stress situations to protect the company's reputation.
• Serve as point person on crisis issues including responding to natural disasters that may impact employees, members, and clients.

Team Leadership:

• Lead, mentor, and inspire company teammates, fostering a collaborative and innovative work environment based on Matrix core values and leadership competencies.
• Provide guidance, coaching, and professional development opportunities to team members, ensuring their growth and success within the organization.

Qualifications

Qualifications:

• Bachelor’s degree in communications, Public Relations, Journalism, or related field (master’s degree preferred).
• Minimum of 8 years of experience in strategic communications, public relations, or related roles, with a proven track record of success in a leadership capacity.
• Exceptional written and verbal communication skills, with the ability to craft compelling messages for various audiences using multi-channel strategies.
• Strong media relations experience.
• Strategic thinker with the ability to translate business goals into effective communication strategies.
• Excellent interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Demonstrated ability to lead and inspire a team, fostering a collaborative and results-driven work environment.
• Knowledge of the healthcare and healthcare IT landscapes and understanding of relevant trends and challenges preferred.
• Proven experience in crisis communication, risk management, issues management, advocacy, and direct lobbying preferred.

Technical Requirements: Hi speed Internet required. Conducive office work space to allow for privacy. 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Supervisory Responsibilities: Yes, in future based on needs. May have 1-2 direct and some indirect rerports. 

Travel: Occasional. Up to 10%.

Our Culture:

• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.  If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.

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