Housing Case Manager

Position Title: Housing Case Manager

FLSA Status: Exempt, Full time (40 hours)

Reports to: Director of Housing and Outreach

Last updated: October 2023

Hours: Monday-Friday.

General Information: At Matt Talbot Kitchen & Outreach (MTKO), our mission is to relieve hunger, overcome homelessness, address addiction, and provide outreach and advocacy in Lincoln. We are committed to fostering diversity, equity, and inclusion in everything we do.

General Purpose: The Case Manager is responsible for providing outreach to homeless individuals at Matt Talbot and case managing individuals/families served through the First HOPE Housing Program with a broad perspective of services including comprehensive case management and incorporating a Housing First philosophy, in a permanent supportive role. The Case Manager must recognize the multiple and serious needs of persons who are homeless, the various subgroups of the homeless population, and the need for multiple interventions.

Essential Job Functions:

•A genuine interest in and concern for the working poor and persons who are homeless in our community.•Be knowledgeable of street culture and comfort in engaging and building rapport with persons who are homeless.•Provide outreach to Matt Talbot clients, including but not limited to case management, crisis intervention, information, referral, accessing basic and emergency needs, advocacy, encouragement, and compassion.•Provide regular home visits for program participants.•The ability to maintain a flexible work schedule and participate in a team environment and team-building activities.•The ability to work with other professionals in the community in an advocacy role on behalf of Matt Talbot Kitchen & Outreach clients and guests.•Maintain professional boundaries in the provision of service, with a high level of emotional intelligence.•Assist with outreach and referral as needed with priority given to case management.•Respond appropriately to crises, and work in cooperation with the team to implement safety measures and procedures for reporting and ongoing documentation.•Maintain confidential, updated, accurate statistics and individual client goal plans.•Assists the clients in the identification of strengths, needs, and goals, including meeting obligations of tenancy to maintain their home.•Provide coaching and modeling when necessary on how to keep unit in good standing.•Develop an individualized housing stability plan in cooperation with the client•Maintain current records in the Homeless Management Information System (HMIS) database and paper case files, documenting interactions.

•Assist clients in increasing financial security by accessing, maintaining, or improvingemployment and/or benefits.

•Assist program participants with critical skills related to household budgeting, money management, accessing a free personal credit report, and resolving personal creditissues.

•Provides problem-solving and crisis intervention services to empower clients to develop self-sufficiency.

•Provide case management services related to the housing needs of program participants in helping them obtain housing stability such as teaching/coaching clientsto develop communication and self-advocacy skills.

•Assist in connecting households to appropriate resources and services and provide ongoing case management to ensure long-term housing stability.

•Utilizes trauma-informed care and culturally competent principles in providing servicesto clients.

•Utilize Housing First and Motivational Interviewing models in service delivery.

•Determine program participant eligibility and assess annually including gathering all documents needed based on program guidelines.

•Assist program participants with accessing community resources including but notlimited to transport to appointments.

•Monitor and evaluate program participant progress.

•Assistance with daily operations such as weekend on-call coverage.

•Help facilitate RentWise classes.

•Performs other related tasks or duties in cooperation with the team to ensure the efficient and compassionate operations of MTKO.

•Adheres to all policies and procedures of Matt Talbot Kitchen & Outreach.

A valid Nebraska Driver’s License and proof of insurance are required, as well as a good driving record.

This includes:

•No major violations including DUI, racing, hit and run, speeding more than 20mph over the speed limit, or manslaughter

•No more than 2 moving violations within the past 3 years

•No more than 1 at-fault accident within the past 3 years

Required Qualifications: The Case Manager shall have a bachelor’s degree in a human service-related field. Three years of work experience in the field of poverty, homelessness, domestic violence, mental health, and/or substance use is preferred. Personal life and work experience may be substituted for education.

Affirming Diversity/Culture:

Incorporate awareness and inclusion of diversity in all interactions.

Conduct work with fairness and equity, incorporating best practices concerning difference and inclusion.

Seek consultation and feedback to advance cultural competence.

Embrace opportunities for training to advance inclusivity.

Adhere to MTKO's diversity and inclusion policy.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel, reach with hands or arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee may be exposed to a variety of weather as part of street outreach which may include extreme cold or extreme heat. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 30 pounds.

Note: The list of essential functions may be supplemented as necessary.

Job Type: Full-time

Pay: $41,000.00 - $42,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• To be considered for this position, you will be asked to send a cover letter. Will you be able to send one promptly, when requested?

Education:

• Bachelor's (Required)

Experience:

• Case management: 3 years (Required)

Ability to Commute:

• Lincoln, NE 68503 (Required)

Work Location: In person