What are the responsibilities and job description for the Key Account Specialist position at MAUSER?
Job Snapshot
- Employee Type:
Full-Time - Location:
Charlotte, NC - Job Type:
Admin - ClericalBusiness DevelopmentCustomer Service - Experience:
Not Specified - Date Posted:
6/6/2023
Job Description
Plant Name: Charlotte ICS - 101040
Requisition ID:014501-Plant
Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Mauser Packaging Solutions offers its customers true sustainability at scale.
Position Summary:
The Key Account Specialist functions as the liaison between Mauser Corporation and its key customers. By working with all the functional areas of the company, they ensure the customers’ requirements are met or exceeded while meeting the corporate goals and objectives. Responsibilities of the Key Account Supply Chain Specialist include daily oversight, review, and accuracy confirmation of order backlogs, identifying potential issues and gaps, and escalating or solving based on the customer’s business parameters. The position will partner closely with the Key Account Manager to support the customer’s needs and requirements. They will ensure all program specifics are met, while providing a high level of customer service and sense of urgency for all their related needs.
Responsibilities:
- Reviews open orders daily for accuracy and completeness for assigned Key Accounts.
- Proactively communicates order changes or delays.
- Works with site Customer Service Representatives and Operations to address issues and identified risks.
- Meets with Key Account Manager at assigned frequency.
- Manages customer portal sweeps where applicable.
- Responsible for consignment programs and/or inventory management where applicable.
- Performs other duties as assigned.
Job Requirements
- Associates or Bachelor’s Degree preferred but not required.
- 5 years customer service experience required.
- Supply chain experience required.
- Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet.
- QAD or Solomon experience preferred (otherwise understanding of basic accounting is required).
- Experience managing multi-location Fortune 500 customers.
- Ability to work in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
- Able to shift focus from proactive to reactive activity daily.
- Professional verbal and written communication.
- Strong customer service advocacy and problem-solving skills.
- Ability to develop strong working relationships with customers and plant personnel.
- Ability to make fact-based decisions and understand the impact of these on our customers and business.
- Strong analytical and statistical capabilities to understand supply and demand issues.
- Ability to use data to track orders and shipments, sales trend and demands.
- Strong attention to detail to understand the business and the environment in which it operates.
EEO Statement
Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
