What are the responsibilities and job description for the Slots Key Attendant position at Maverick NV LLC?
Description
The Slots Key Attendant complies with all company and departmental policies. Provides friendly, courteous and efficient service to customers in assigned area(s); through teamwork with floor cashiers, ensure prompt response to all customers’ needs.
In this role you will:
• Safeguard company assets at all times.
• Circulate assigned slot machine area.
• Ensure great customer service and prompt response to customer needs at all times in tandem with other team members.
• Prepare or approve all slot payout vouchers for fills and jackpots.
• Assist in resolving all customer disputes.
• Observe strict confidentiality in regards to company matters.
• Make minor repairs and adjustments to slot machines as needed.
• Clean interior/exterior of slot machines.
• Answer customer complaints and questions regarding slot machines within his/her authority and ability to do so.
• Create a friendly atmosphere for guests and coworkers.
• Perform related and/or other duties as required.
Requirements
To be successful in this role, you should have previous experience and knowledge that includes:
• High school education, GED or equivalent experience.• Experience in gaming industry preferred.
• Ability to obtain and maintain State of Nevada Gaming Card.• Must be punctual and have regular and reliable attendance
• Must be able to work in a standing position for long periods of time (up to 8 hours).
• Perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.
• Outgoing personality, positive attitude, strong communication skills, and pleasant/clean appearance.
• Ability to satisfactorily communicate in English with guests, co-workers and management.
• Possess basic math skills and have the ability to handle money.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40lbs.
• Honesty and Integrity is a must.
WORKING CONDITIONS: This position typically works shifts that include weekends and holidays. This position would require a uniform shirt provided by the employer.
Maverick Gaming™ is dedicated to creating the best possible gaming experiences for every kind of player and currently owns and operates a portfolio of 27 properties across Nevada, Washington and Colorado with a total of 1800 slot machines, 350 table games, 1020 hotel rooms and 30 restaurants.
