Full Time Customer Service Representative

Are you dedicated, enthusiastic, and passionate about making a difference in the community? We are currently seeking a Full-Time Customer Service Representative to join our team. In this role, you will play a crucial part in ensuring the success of our fundraising events by providing exceptional customer service to our clients and event attendees. If you have a knack for communication, enjoy interacting with people, and thrive in fast-paced environments, this opportunity is for you!

Key Responsibilities:

1. Client and Attendee Interaction: Greet and welcome clients and event attendees with warmth and professionalism, providing information about our fundraising events, campaigns, and services.

2. Inquiry Handling: Answer inquiries from clients and attendees, addressing their questions and concerns promptly and accurately to ensure a positive experience.

3. Transaction Assistance: Assist clients and attendees with registrations, donations, and other transactions, ensuring smooth and efficient processing.

4. Event Support: Provide support during fundraising events, managing registration, overseeing activities, and addressing any issues or concerns that may arise to ensure the success of the event.

5. Feedback Collection: Follow up with clients and attendees after events to gather feedback, insights, and suggestions, ensuring their satisfaction and identifying areas for improvement.

6. Record Maintenance: Maintain accurate records of customer interactions and transactions, ensuring data integrity and confidentiality.

Qualifications:

• High school diploma or equivalent required; bachelor's degree preferred.
• Previous experience in customer service, hospitality, or event management is a plus but not required.
• Strong communication and interpersonal skills, with the ability to interact effectively with clients, attendees, and team members.
• Excellent organizational and multitasking abilities, capable of managing multiple projects simultaneously.
• Ability to work well under pressure in a fast-paced environment and adapt to changing priorities.
• Passion for making a positive impact in the community and supporting charitable causes.

Benefits:

• Competitive salary with opportunities for advancement based on performance.
• Comprehensive training program provided to enhance skills and knowledge.
• Opportunity to work on meaningful projects that make a difference in the community.
• Dynamic and collaborative work environment with a supportive team culture.
• Potential for career growth and advancement within the company.