IT Help Desk Support Specialist

Company: Maximus Group

At Maximus Group, our vision is to be the leader in providing full stream supply chain solutions to our customers in transportation, fulfillment, procurement, and light assembly and manufacturing.
We strive to anticipate our customer needs, provide added value, and exceed our customer’s requirements and expectations. We are continuously driving process improvements with the goal of providing the highest quality to our customers.

Position: IT Helpdesk Support

As the IT Helpdesk Support at Maximus, you play a leading role in managing essential aspects of our IT landscape, including overseeing technical support, hardware/software maintenance, and ensuring network stability. Your responsibilities encompass user account management, active participation in projects, and the implementation of robust IT security measures. Combining technical proficiency with adaptability and effective communication, you ensure a seamless IT environment. Your proactive approach to challenges and commitment to optimal IT performance define your valuable contribution to Maximus' success.

Primary Responsibilities:

Technical Support:

• Provide prompt help-desk support, addressing user inquiries, offering technical assistance, diagnosing, and resolving issues, and implementing effective solutions.
• Deliver timely updates to users on issue resolution progress.

Hardware and Software Maintenance:

• Install, configure, and maintain computer hardware, peripherals, and software applications.
• Conduct regular updates, patches, and system upgrades for enhanced security and optimal performance.
• Manage an inventory of IT assets, track equipment warranties, and oversee licensing.
• Procure new hardware as needed.

User Account Management:

• Create, modify, and disable accounts in alignment with security policies.
• Support HR onboarding and setup for new users.
• Assist users with password resets, account access issues, and maintain user directories, email groups, and permissions.

Network Support:

• Troubleshoot network connectivity issues.

Documentation and Policy Ownership:

• Create and update IT procedures, troubleshooting steps, and user guides.
• Contribute to the development of the workforce's knowledge base for self-help resources.

IT Security:

• Implement and enforce security measures to safeguard sensitive data and systems.
• Assist in monitoring systems for security breaches and vulnerabilities, mitigating risks.

Project Collaboration:

• Work with the department on ongoing projects and implementations.

User Training:

• Assist with user training for technology platforms, security policies, and workflows.

Remote Support:

• Provide remote technical support using tools to troubleshoot and resolve issues on remote devices.

Core Competencies:

Technical Knowledge:

• Strong knowledge of computer hardware, operating systems (Windows, macOS), and software applications (required: MS Office; preferred: SAP b1, McLeod, RTA, Samsara).
• Microsoft Administrator certification is highly desirable.

Troubleshooting Proficiency:

• Proficiency in troubleshooting technical issues and delivering effective and timely solutions.

Communication Skills:

• Excellent communication and interpersonal skills to interact with users of varying technical levels.

Attention to Detail:

• Strong attention to detail in all aspects of IT maintenance and support.

Network and Security:

• Familiarity with network protocols and security practices.

Adaptability:

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Collaboration:

• Highly collaborative and team oriented.

Additional Skills (Preferred):

• Website Administration, SQL, Power BI, familiarity with Active Directory, Cloud Services, API functions.

Requirements:

• Minimum of [3] years of relevant experience in IT support or a related field.
• Bachelor's degree in information technology, Computer Science, or a related field preferred
• Additional certifications such as CompTIA A , Network , or Security are advantageous.
• Availability for remote support as needed.
• Strong problem-solving skills and a proactive approach to IT issues.

Equal Opportunity Employer: Maximus Group is an equal opportunity employer and does not discriminate on the

basis of race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws.

All qualified applicants will receive consideration for employment.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Compensation package:

• Bonus opportunities
• Holiday pay
• Weekly pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime

Application Question(s):

• Are you legally authorized to work in the United States?
• Do you now, or will you in the future, require sponsorship for an employment visa status to work legally in the United States?

Ability to Commute:

• Lafayette, IN (Required)

Ability to Relocate:

• Lafayette, IN: Relocate before starting work (Required)

Work Location: In person