Quality Assurance Specialist

Job Introduction

We have a REMOTE opportunity for a Quality Assurance Specialist to join Maximus!  PLEASE NOTE: Residency in the state of Indiana is required. This role supports the Indiana Enrollment Broker project.  

Job Description Summary

Job Summary

Essential Duties and Responsibilities: - Apply knowledge of QMS processes and document control to meet the compliance of ISO 9001 business needs. - Ensure activities and processes comply with ISO 9001 QMS standards, company QA standards and applicable contractual standards. - Perform analysis and identify trends in the review of performance standards, work instructions, and policies and procedures; and recommend Opportunities for Improvement and Corrective and Preventative Action plans when necessary. - Ensure that established performance standards, sampling and statistical process control procedures are followed. - Train staff for the purpose of achieving and maintaining Quality Assurance goals. - Coordinate and perform ISO based internal audits. - Develop and maintain reports based on audit findings. - Develop and implement corrective and preventive action plans based on audit findings. - Develop other routine and ad-hoc reports when necessary. - Develop updates and maintain quality manuals, and policies and procedures manuals. Minimum Requirements: - Bachelor's degree with 3 years of experience. - May have additional training or education in area of specialization. - Develop solutions to a variety of problems of moderate scope & complexity. - General application of concepts & principles. - Contribute to the completion of organizational projects & goals. - Frequent use and general knowledge of industry practices, techniques, and standards. - Apply knowledge and skills to complete a wide range of tasks. - Communicate on complex or sensitive issues or drafts such responses for supervisor or manager.

Education and Experience Requirements

• Must have a call center customer service experience.
• Strong analytical and statistical skills
• Active listening, attention to detail and strong verbal/written communication skills.
• Proficient in MS Office: Word, Excel, PowerPoint and typing proficiency.
• Ability to be a self-starter and work independently with minimal supervision.

 

 

#maxPriority

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $45,000.00/Yr.

Posted Min

USD $42,400.00/Yr.