Business Survey Technician

• The Business Survey Technician will be responsible for verifying the accuracy of survey data, including measurements and calculations conducted at survey sites.
• The Business Survey Technician will be responsible for recording the results of surveys, including the shape, contour, location, elevation, and dimensions of land or land features.
• The Business Survey Technician will be responsible for calculating heights, depths, relative positions, property lines, and other characteristics of terrain.
• The Business Survey Technician reports to the Technical Operations Supervisor

ESSENTIAL JOB FUNCTIONS

The Business Survey Technician is accountable for:

• Providing technical support to Business Services sales team during the pre and post-sale phases;
• Interfacing and communicating with customers to determine technical requirements and expectations;
• Evaluating requests for business services and determination of work required to complete installation
• Conducting site survey, walkout and sketch of customer’s business location for development of BOM for required plant extension and installation work. To include U/G and aerial footages, demarcation point, poles, conduits, drops, etc.;
• Coordinating the construction and installation of MaxxSouth business services to new Business Customers between the Field Operations and the Business Services Groups;
• Communicating status updates to Business Services BSR group keeping customer and sales representatives updated on project status;
• Working with the Construction Department to ensure that timelines are met for line extensions to business locations and the successful installation of MBS;
• Providing technical services in the field, such as, basic troubleshooting of customer phone and computer networks;
• Maintaining department spreadsheets that assist in the tracking of MBS related survey appointments, extension construction, installations, quality checks and other related items;
• Working with the MBS sales team and Business Installers on all business related installations, including the scheduling of outside contractors to complete the business installation, if deemed necessary;
• Conducting inspections of newly installed businesses to assure quality standards are maintained and customer satisfaction is met;
• Maintaining various reports and documentation as it pertains to MBS related activity;
• Assisting with the primary Business Installer(s) to ensure a successful installation is achieved in the scheduled timeframes;
• Adhering to the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
• Performing any miscellaneous departmental duties as assigned.

JOB REQUIREMENTS

Education and Experience

• High School diploma, G.E.D., or equivalent combination of training and/or experience required;
• Must have at least 5 years of service and installation technical experience;
• Thorough knowledge of the business and residential services offered by MaxxSouth;
• Knowledge and understanding of small business networks and related network equipment

Other Requirements/Skills

• Demonstrates attention to detail;
• Ability to work in a team environment;
• Expresses oneself clearly and concisely;
• Writes English in clear, concise sentence structure;
• Demonstrates good organizational skills;
• Demonstrates professional demeanor;
• Works efficiently and effectively with little or no direct supervision;
• Presents self positively to the public;
• Regularly lifts up to 75 pounds of equipment used in the performance of job functions.
• Background record that meets Company standards including pre-employment drug screen;
• Reliable means of transportation at all times;
• Present professional appearance and demeanor;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

BCI and its operating companies will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information, ancestry, disability, or veteran or military status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Network installation: 1 year (Preferred)
• CATV Installation: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person