Global Network Services Engineer

Overview

Mayer Brown LLP is a leading global law firm with offices in 27 key business centers across the Americas, Asia, Europe and the Middle East. We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential.

If you enjoy working with team members whose defining characteristics are achievement, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our Chicago office as a Global Network Services Engineer. 

The Network Services Engineer is responsible for the operation of the firm’s network infrastructure and associated services covering all aspects of hardware, software and management, including and not limited to; router/switch, Wide Area Network, Local Area Network, wireless,  internet connectivity, firewalls, SDWAN, WAN Optimization, load balancers, remote VPN access, cloud infrastructure, automation and scripting, network Monitoring, IIS, external DNS & SSL certificates.

Responsibilities

Essential Functions: 

• Collaborating with Infrastructure, Cloud, Cyber Security and Application Architects to evaluate and identify optimal cloud and on premise network infrastructure solutions
• Accounts for the implementation, configuration and maintenance of a robust, reliable and secure network service in line with industry standards and best practices
• Completes all administrative tasks, i.e., (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time
• Ensures preventative maintenance is regularly scheduled and communicated to the business, and that any impact is kept to a minimum
• Works with Application and Infrastructure Architects, application teams, and other infrastructure groups to ensure both new and existing network infrastructure and solutions follow BC/DR guidelines, have documented plans, and are tested and reviewed on a yearly basis, in conjunction with the Global Business Continuity Manager
• Works with vendor partners to test and benchmark new network solutions and technologies. Provides findings to Infrastructure Architecture team and appropriate levels of management
• Ensures vendors provide proper levels of support, maintain SLA’s and provide root cause analysis for escalated issues
• Provide automation enhancements to help keep the environment consistent, ease large tasks, ensure compliance, and help with life cycle management
• Manages the network performance monitoring tools, making sure they are consistent with Firm standards and methodologies
• Works with the architecture team and Network Services lead to defines and manage ongoing network operational requirements, analysis, selection, design, development, implementation and network operations testing,
• Manages escalated network related tickets in accordance with local, regional and global Customer Services standards and processes
• Ensures Firm’s compliance with approved policies and processes
• Maintains inventories and ensures Firm’s compliance with licensing agreements
• Leads relevant Network related technical initiatives on projects
• Ensures all network diagrams and documentation are up to date and of a high quality
• Oversees configurations of network equipment to ensure they are properly backed up
• Creates and submits detailed firewall rule change requests required by the business to our Firewall Managed service provider
• Fosters trust and builds relationships with the other Information Technology teams both globally and within the region
• Reviews software licensing compliance related to network applications, including intellectual property such as SSL certificates and domain names
• Performs other duties as assigned or required to meet Firm goals and objectives

Qualifications

Education/Training/Certifications: 

• Bachelor’s degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
• Cisco CCNP Enterprise Certification is required
• SilverPeak SD-WAN Certification is preferred
• Azure Certification is preferred

Professional Experience: 

• Demonstrated knowledge of configuration, implementation and troubleshooting of the following technologies is essential
• Routing and switching ( 5 years of Cisco ACI, traditional CLI, BGP and OSPF experience is required).
• WAN technologies ( 5 years of MPLS, P-to-P & Internet experience is required)
• Firewall technologies ( 5 years' experience is required)
• Wireless technologies ( 5 years' experience is required)
• Network Monitoring and Management Technologies ( 5 years' experience is required)
• VPN remote access technologies ( 5 years' experience is required)
• Load Balancing technologies ( 5 years' experience of F5 experience is desirable)
• SDWAN technologies is desirable
• WAN Optimization technologies is desirable
• IaaS Cloud infrastructure technologies is desirable
• Network Micro-Segmentation technologies is desirable
• Network Automation and scripting is desirable

Performance Traits: 

• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
• Ability to work under pressure, meet deadlines with shifting priorities
• Committed to continued advancement with strong change management skills
• Must be a self-starter with a high level of initiative
• High Level of confindentiality in oder to handle sensitive information
• Strong customer service skills, able to anticipate needs and exercise independent judgment
• Strong attention to detail, organizational skills and the ability to handle multiple projects
• Maintains confidentiality and exercises discretion
• Exercises solid strategic thinking and problem-solving skills
• Ability to 'challenge the status quo’.

Physical Requirements:

• May require occasional lifting of up to 20 lbs.
• May require travel to other offices as needed (Optional)

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401 (k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.