Customer Service Representative

Contracts Administrator (Customer Service)

The Contracts Administrator will anticipate and respond to customer inquiries for contract and fall protection division to strive to exceed all expectations. The Contracts Administrator will coordinate efforts with all required departments to provide superior customer service.

1. Respond to customer or outside sales requests in “real time” for order placement, adjustments, and cancellations. Establish and maintain rapport with customers in-order-to provide best possible service
2. Enter new projects into Netsuite
3. Purchase and Track Materials from vendors
4. Communicate with customer transit information
5. Milestone Invoice Customers
6. Build O&M Manuals
7. Enter Equipment into corresponding system
8. Attend Production/Scheduling Meeting
9. Coordinate Job with PM’s
10. Close Job when complete
11. Research overages on projects, as needed
12. Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines
13. Other duties as assigned

Education

A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Business Administration or related discipline; in the absence of a degree, directly related job experience serving in an Business Administration role, where a number of years and proven knowledge may offset the degree requirement

Contracts Administrator Experience & Skills

• Previous experience in customer service
• Requires solid written and verbal communication skills
• Strong analytical, conceptual, and planning skills are required
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Must be detail oriented, self-motivated, and disciplined with the ability to multi-task
• Must successfully complete a criminal background check, physical, drug screen and E-verify

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella:

• Team-oriented environment
• A real Work life/ Home life balance
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Humble, Hungry, Smart Culture
• Market Competitive Salaries
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement

Mazzella Core Values:

Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk

Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value

Be Humble – lack excessive ego or concerns about status; emphasize the Team over self

Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed

Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics