Customer Account Representative

Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive construction chemicals portfolio includes concrete admixtures, waterproofing solutions, concrete repair and protection solutions, performance grouts and performance flooring solutions. We offer advanced chemical solutions for new construction, maintenance, repair or renovation of structures. Our employees form a global community of construction chemicals experts that are passionate about solving our customers’ specific challenges at all stages of construction as well as throughout the lifecycle of the structure.

We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths, while understanding the need for sustainability, and environmental consciousness.

Our many benefits offered by the company include:

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  Paid time off starting with 3 weeks’ vacation
• Competitive health & benefits package
• Robust 401(K) savings plan featuring generous matching and company contributions
• Professional development through educational programs, skills enhancement, and career-building programs
• Generous parental leave program
• Opportunity for annual performance & bonus incentives
• Hybrid work schedule: 3 days in the office / 2 days remote (after training is completed)

We are looking to hire a Customer Account Representative located in our Shakopee, MN, office.

This is just a high-level overview of the role we need you to fill for us

We are seeking a professional like you to provide support to Customers through your broad knowledge of Master Builders products, policies, and procedures. In this role you will research and resolve issues related to the Order to Cash process, communicating resolution to requestor(s) within the specified Service Level Agreement. Responsibilities will include managing Customers, some of which may be assigned, handling phone calls, and responding to emails relative to orders.

These skills and experiences will make you a good fit for this role

• 
  Understand the Order to Cash process including Supply Chain and Logistics
• Self-starter who is proactive with a solution-oriented attitude
• Proven ability to prioritize competing activities
• Excellent organizational skills
• Customer Service soft skills including phone etiquette, conflict resolution, written and verbal communication
• Detail- and quality-oriented
• Ability to stay focused in a fast-paced environment
• Displays a desire to grow and continuously improve themselves
• Customer-focused
• Education – Bachelor’s degree preferred
• Experience – 1 year(s) Customer Service experience required
• Technologies – Microsoft Office 365 Suite including Excel, Word, PowerPoint, Teams; Freshdesk and SAP experience preferred
• Sitting or standing for long periods of time
• Some travel required
• French or French Canadian preferred

Responsibilities:

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  Full ownership and accountability of assigned accounts.
• High level knowledge of products.
• Coverage of phone queue.
• Proactive management of orders, e.g. back order management.
• Quality standard of 99% or more.
• Meet 24-hour turnaround PO order entry.
• May require 40 hour work weeks during peak demand.

What we can offer you as an employee of Master Builder Solutions

The total rewards that you receive as a Master Builder Solutions employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Our work environment is very rewarding, in fact, second to none. Master Builders Solutions strongly supports employee involvement through collaborative thinking and teamwork, while ensuring the safest work environment for all. We reward our employees with a challenging work environment, continued enrichment through educational development, and lifelong learning.

• We want to empower our team mates to make the best decision possible based on their personal experiences
• We want our employees to take ownership of their roles and responsibilities
• We want everyone to take positive action towards a rewarding goal
• We want everyone to provide leadership to those around them regardless of their role within the company

Come BUILD YOUR CAREER with Master Builders Solutions!

All qualified applicants will receive consideration for contract positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Location: Shakopee, MN