Center administrator

Founded in 1982, MBI Industrial Medicine, Inc. is an Arizona based company operating 31 full service occupational healthcare facilities in Arizona, Colorado, California and Nevada.

MBI is unique - we are the only occupational healthcare company with the sole focus of treating the injured worker. Staffed with passionate medical professionals, our mission is to provide timely, compassionate care, coupled with evidence-based practice for industry-leading results.

We’re a company on the move, with plans for expansion into new states. This means new opportunities at all levels of the business! If you are looking for a rewarding career, want the opportunity to work with a highly skilled team of dedicated healthcare providers, and have the desire to grow as a medical professional, apply to MBI today!

The Center Administrator will report to the Director of Operations being responsible for center operations as well as its financial success.

As the Center Administrator you embody customer service excellence and ensure the delivery of the highest quality of health care services for our clients.

The Center Administrator is the vanguard of the center, partnering with the center team to ensure standard procedures and operations are being executed efficiently and guarantee optimal patient and client satisfaction.

The Center Administrator also represents MBI to current and prospective clients while supporting and managing the center and being directly accountable for the center’s financials.

This position is a working manager position. As the manager of the center, the Center Administrator will understand and be able to perform all functions in the front office and will support the providers in the center in both medical and physical therapy departments.

A strong understanding of the company philosophy is key.

Work Hours : Monday-Friday 8 : 00am-5 : 00pm

Skills :

• Strong service philosophy and a focus on achieving all aspects of defined service standards
• Working knowledge of principles of personnel recruitment, selection, coaching, and other aspects of performance management
• Effective performance assessment and management skills
• Continued focus on self-development
• Proficient in computer applications such as Word and Excel
• Strong organizational skills
• Ability to coordinate and prioritize multiple tasks in a fast-paced environment without direct supervision
• Ability to identify areas of concern, develop an action plan, and execute on the plan
• Ability to resolve colleague, customer, and patient issues in an effective and timely manner
• Financial acumen and its application
• Ability to convert strategic goals and objectives into implementable plans and programs
• Must be both tactical and strategic, and able to communicate overall strategic vision, as well as the execution details to management and center staff
• Results and resolution-oriented
• Both process and product-oriented with ability to think "outside the box" for creative solutions
• Effectively lead a team in conflict resolution, team building, interpersonal relationships, mentoring, and motivating
• Effectively resolve difficult disputes and business challenges using highly refine functional, partnering and leadership skills
• Follows HIIPAA guidelines and safety rules as outlined in training received
• Ensure integration of planning and work with cross-discipline team to maximize results
• Highest levels of cognitive and adaptive ability
• Must utilize sound judgment, reliable rationale, and common sense
• Must thrive in a high-paced, extremely energetic environment driven by self-motivation and self-initiative
• Excellent telephone and personal etiquette
• Warm, positive, energetic, and professional demeanor
• Effective oral and written communication skills
• Tactful and diplomatic communication style

Leadership / People Development :

• Leads by example-acquires first-hand knowledge of daily center operations and participates in center floor work on a routine basis
• Demonstrates exceptional leadership and management skills by personally ensuring that patients are provided with exceptional professional healthcare
• Responsible for decisions relating to hiring, transfers, disciplinary actions, grievance discussions, coaching development and recommendation of actions, demotions, and termination decisions as applicable for specific discipline and / or center staff
• Conducts and supervises orientation and training for center colleagues / staff members covering OUCH / MCI philosophy, protocols, and process management, as applicable
• Coordinates the center’s staff schedules to ensure efficient productivity while meeting patient needs.
• Conducts performance management process for operational colleagues / staff members with input from management team
• Coaches colleagues on service, performance, and other job related issues
• Addresses colleague disciplinary concerns and conducts the disciplinary action discussions, as applicable (after consultation with Director of Operations and HR)
• Monitors colleague performance and determines if issue(s) have been corrected and / or if further development / disciplinary action is necessary
• Promotes and ensures colleague development and a positive and effective team environment

Patient Care / Customer Experience / Quality :

• Establishes and maintains a warm, welcoming, and professional atmosphere for our colleagues, and patients
• Aims towards providing a spotless, professional facility to welcome our patients and guests, which includes managing the appearance and overall condition and aesthetics of the center.

Schedules and oversees ongoing maintenance and repairs of center equipment and facility, including communication and follow up with all vendors

• Maintains excellent customer and patient relations by ensuring needs and expectations are consistently met
• Ensures that patients are treated as individuals and are attended to expeditiously and courteously by colleagues
• Empowers center colleagues to assess center processes and work flows to continuously improve the patient experience

Growth and Financial Analysis :

• Financial management and oversight :
• Reviews financial reports
• Assists in annual budget creation
• Orders supplies, manage inventory and approve invoices
• Manages and reconciles daily currency transactions

Business Process :

• Guides the center team in continuous improvement projects based on review of center performance metrics :
• Works closely and accurately within established guidelines
• Maintains accountability for implementing and consistently maintaining center programs and policies
• Supervises the maintenance of appropriate equipment and daily supplies
• Interacts and consults with each member of the Management Team regarding the center activities, including :
• Center strategy and growth
• Participation in center staff meetings
• Determining the best recruiting requirements necessary to meet job / position requirements and center objectives.

Requirements :

• Three years management experience. Preferred background in Occupational and / or Urgent Care Medical Practice

Benefits :

At MBI our daily efforts to provide accessible, convenient care to people who’ve been injured at work are a team effort. Every employee and every role are necessary and valued.

Rewarding the dedication and commitment of our employees extends beyond a paycheck. In addition to competitive salaries, we offer to full-time employees :

• Paid Time Off
• Group Medical, Dental & Vision
• Life, Short Term & Long Term Disability
• 401(K) with company match

PI240897470

Last updated : 2024-05-17