Quality Assurance Manager

Medical benefits-eligible first of the month following 28 days of employment. All other benefits-eligible first of the month following 90 days of employment.

• Follow all safety procedures and work as safe as possible at all times.
• Direct the department performing timely execution of product and packaging evaluations.
• Ensure that all the results of the inspections and analysis are accurate and timely.
• Interpret any trends that may jeopardize product quality and safety.
• Ensure that departmental, company, customer and regulatory guidelines are adhered to.
• Ensure that customer requirements for obtaining line analysis reports and line samples are met.
• Ensure that all products not meeting established specifications are held and segregated; sampled and appropriate documentation is generated.
• Communicate and coordinate with the manufacturing departments to ensure a concerted and proactive team effort is maintained.
• Direct the training of all associates and ensure that proper skill sets are developed and documented.
• Ensure that equipment and reagents are being calibrated and labeled.
• Establish sampling plans in the various steps of the following processes:
• Ingredient and packaging receiving.
• Blending and thermal processing for product quality or if safety may be jeopardized.
• Finished goods to ensure quality parameters are met.
• Held product for further analysis and disposition.
• Trouble-shoot and identify causes of quality deviations and provide recommendations for corrective and preventative measures.
• Direct the implementation of Plant GMP, HACCP and Sanitation Inspections.
• Oversee the Food Safety Team Leader and ensure that Food Safety Programs are implemented.
• Develop and analyze statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product.
• Formulate and maintain quality control objectives complementary to corporate policies and goals.
• Directs the creation and implementation of inspection criteria and procedures.
• Coordinates objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.
• Applies total quality management tools and approaches to analytical and reporting processes.
• Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Creates and directs environmental test functions.
• Plays active role on quality management teams within organization.
• Designs and implements quality control training programs in conjunction with managers.
• Investigates customer complaints regarding quality.
• Oversees companywide adherence to our procedural documentation (quality management system) and its compliance with ISO.
• Identify and implement Quality Department goals and objectives in support of companywide strategic business plans.
• Serves as the primary interface with Quality Assurance Representative to encourage effective communication and good customer relations.
• Creates and supports the management of budgets and staffing forecasts to facilitate successful execution of the department goals and support of all projects.
• Manages the required training, process improvement activities, and the development and implementation of new systems affecting the Quality Department.
• Facilitates the efforts to implement industry-wide/best practice standards.
• Implements a rigorous continuous process improvement program with emphasis on Lean, cycle time reduction, elimination of rework/defects, and root cause analysis.
• Maintains Quality metrics, and a management dashboard of those metrics, and assesses performance against project and enterprise goals.
• Responsibility to act as the primary liaison with the FDA and other regulatory agencies
• Responsible for managing the process of fulfilling regulatory quality assurance and for providing guidance to the company with regard to quality assurance requirements
• Ensures all documentation meet required regulatory standards
• Serve as the primary quality control resource for problem identification, resolution, loss reporting and continuous improvement.
• Establish and implement metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and to enable managers to make sound product quality decisions.
• Establish collection and analysis systems of statistical data to predict trends that will affect improvement of product quality.
• Analyze customers’ product specifications to establish efficient, cost-effective requirements for ease of manufacture and reproducibility.
• Develop quality planning methods for all product lines.
• Develop process certification standards and assist in process certification.
• Review customer purchase orders, contracts and change requests and ensure that the necessary criteria and provisions are included in quality and process plans.
• Interact with customers to identify opportunities to improve quality and establish feedback with manufacturing and development personnel.
• Oversee calibration and testing programs.
• Report to management on quality issues, trends and losses.
• Participate in internal and external quality audits.
• Interface with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented.
• Review of the Food Safety Management Systems to ensure its continuing implementation, suitability, adequacy, efficiency, and effectiveness
• Promotes customer focus and customer satisfaction throughout the organization by meeting customer requirements, addressing conformity of products and services risks.
• Maintain a positive work atmosphere and interaction with customers, co-workers, and management.
• Perform all other duties as assigned.
• Regular and punctual attendance.
• To perform this job successfully, must be able to perform each fundamental task listed above satisfactorily.

• Upholds mental, spiritual and physical safety
• Asks for and provides feedback
• Holds self and others accountable
• Supportive and collaborative of team members
• Participates in self-development and encourages the development of those who report/to him or her and peers
• Demonstrates flexibility and desire for growth

• Excellent written and verbal communication skills with the ability to communicate professionally with customers and co-workers.
• Have a strong work ethic and be able to work independently as well as work in a team.
• Must have strong analytical and problem solving skills.
• Demonstrates attention to detail, a professional attitude, and produces accurate work product.
• Excellent organizational and time management skills.
• Ability to prioritize, multi-task, and adhere to deadlines.
• Must have a cooperative attitude.
• Must have the ability to follow-up.

• Bachelor of Science degree required in a food science related field; biology, microbiology, or chemistry
• Masters of Science preferred
• Minimum of 10 years in quality assurance/control management function
• Knowledgeable in cans, bottles and Aseptic Tetra Pak packaging is preferred
• Must be knowledgeable in pasteurization/thermal process systems, HACCP, and GMP programs, FSSC 22000 and ISO 9001:2015, Organic certification program, State pH Control program, Kosher inspections and third party GMP and Food Safety audits
• Must have working knowledge of product formulations and specifications
• Must have supervisory experience, interpersonal, and leadership skills