Inside Sales - Precision Machining

The Inside Sales Department is responsible for assisting the Business Development Managers/Account Managers with prospecting, developing accounts, soliciting, obtaining orders, and maintaining customer satisfaction as a problem-solving resource.

Core Responsibilities:

• Support Business Development Managers (BDM) and Account Managers (AM) with account related activity. Inbound lead follow-up, lead generation through researching companies, identifying stakeholders, and outreach.
• Utilize sales support tools, such as ZoomInfo, HubSpot, and LinkedIn to support business development efforts.
• Work with new and existing customers, respond to a high volume of calls and emails professionally and efficiently. Verify, qualify, and enter the information provided.
• Provide sales and technical product information to potential and existing customers.
• Function as key point of contact for customers when BDM/AMs are unavailable.
• Function as a key liaison between BDM/AMs, and other internal departments, to allow them time to focus on selling and customer interactions.
• Process trade show leads in the CRM, assist in follow-up, and maintain the CRM by inputting customer profiles and updates as needed.
• Support sales presentations/customer visits by compiling data and working with the sales team as needed.
• Work with sales to ensure we are following the marketing department requirements for brand consistency. Assist in trade show preparation activities.
• Additional duties as assigned by the Precision Machining & Fabrication Sales Manager.

Qualifications:

• Prior experience supporting outside sales teams.
• Strong prospecting/lead generating skills, including research, cold calling, emailing, social media, networking etc.
• Proficiency in Microsoft Office Suite.
• Ability to learn multiple software platforms.
• Exceptional verbal and written communication skills.

Experience in the Following a Plus:

• Ability to understand and interpret technical product requirements.
• Experience in the manufacturing industry, particularly in precision machining.
• Experience with CRM systems (preferably HubSpot) and ZoomInfo.

Desired Soft Skills:

• Ability to self-motivate and take ownership of assigned tasks.
• Strong organizational skills and attention to detail.
• Continuous improvement mindset.
• Ability to pivot as priorities shift.