Job Posting for Assistant Manager at McAlister's Deli
Job brief:
Assistant Managers should have the emphasis on building sales, managing inventory, customer relations and personnel/hourly team member management. Assistant Managers should display the knowledge in the use of all restaurant equipment, as well as be able to handle all management, technical and training aspects of both the Front of House and Back of House. Certification of McAlister’s Management Training Program with completion in all areas with a score of 100%.
Responsibilities:
Manages Restaurant Environment –
Ensures friendly service according to all company guidelines. Ensures 100% guest satisfaction at all times.
Ensures immediate response and correction of all verbal guest complaints on self and staff.
Ensures 100% Guest visits in the dining room
Ensures product preparation and presentation meeting McAlister’s standards
Actively participates in the community to increase sales and awareness to the McAlister’s Brand
Creates a culture within the hourly team members that promotes Emaar Group and McAlister’s Deli
Effectively assists scheduling of all Team Members to meet staffing guidelines and sales needs
Maintains effective safety and security standards set forth by Emaar group, McAlister’s, city and state
Promotes and manages restaurant organization, cleanliness and organization based on McAlister’s guidelines
Immediately corrects standards and or equipment that are not to McAlister’s guidelines
Daily communication with Management Team via Manager log and shift change meetings
Manages Team Members Daily Performance -
Ensures quality recruitment and hiring of team members
Adheres to and promotes the McAlister’s training program
Promotes and maintain Deli Experts for the restaurant – Proper staffing determined with GM and DM
Maintains the McAlister’s staffing requirements set forth from District Manager
Develops an environment to encourage growth and development from within for all team members
Weekly Interviews conducted to ensure that the teams are growing and opportunity for development
Ensures acceptable performance by all team members that follows Emaar Handbook and McAlister’s standards
Proper accountability and documentation process followed with all team members that are not meeting the guidelines set forth in the McAlister’s brand
Ensure all documentation is reviewed with GM and DM before delivering
Attends weekly manager meetings
Results and Goals are reviewed and AM assigned to Area of Responsibility
Promotes McAlister’s through social media communication set by Emaar Group
Ensures compliance with all city, state, and McAlister’s expectations.
Ensures timely one-on-one feedback for all team members through McAlister’s Coaching form.
Coaching form must be used for all conversations
Maintains Controls and Finical Responsibility –
Clear catering focus based on McAlister’s Deli Catering program with focus on building and obtaining new guest weekly
Maintains controls and assets of the company
Assures the compliance with city, state and federal laws
Manages all service contacts that are routine or preventative maintenance
To be approved through GM and DM
Ensures that the team is meeting or exceeding daily operating sales goals
Analyze and clear Goals set forth with GM/DM for any short falls
Assists with weekly inventory controls and ordering
Requirements:
Serves as a Role Model for all team members
Develops Goals and action plans for personal/professional growth
Perform duties which require bending and reaching
Lift and transport up to 25-pound containers, dish racks, and trash cans.
Stand and/or walk for up to 8 hours
Practice/Coach all safety and sanitation standards, including (but not limited to) using a step stool to reach items above eye level, safely using all cleaning equipment and chemicals.
Complete all assigned tasks in a timely manner as directed by General Manager/District Manager/Owners/McAlister’s
Maintain a well-groomed appearance and follow uniform standards
Remain calm in a (sometimes) fast-paced atmosphere
Demonstrate a high level of organization, attention to detail and sense of urgency.
Display a positive and outwardly friendly attitude towards all guest. Live the McAlister’s Touch
Obtain a State approved Serve Safe License – Must be maintained per State Mandates
McAlister’s Deli Benefits
Competitive pay and benefits (medical, dental, vision, disability and life insurance plan options)
7-weeks of training to set you up for success
Eligible for a quarterly operational performance bonus
401k
Paid time off
Free meals while working
Opportunities to advance your career and grow the McAlister’s Deli brand
We at Sun Holdings, Inc. are committed to delivering a “Cut-Above” restaurant experience to our customers and a stimulating career environment for our employees.
Sun Holdings, Inc. is an Equal Opportunity Employer.
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