What are the responsibilities and job description for the McDonald VW Service Advisor position at Mcdonald Automotive?
Volkswagen Service Advisor
Compensation is based on commission: $35,000.00 - $100,000.00 per year
As a Volkswagen Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.
What We Offer
- Family Owned and Operated
- Medical, Dental, and Vision Insurance
- Basic Life Insurance
- Accidental D&D Insurance
- 401(K) Retirement Savings Plan
- Paid Training
- Paid Vacation
- Paid Sick Leave
- Christmas Parties and Luncheons
- Work-Life Balance
- Custom and Competitive Wage Plans
- Career Advancement and Growth Opportunities
- Employee Assistance Program
- Employee Discounts on Parts and Services
- Employee Vehicle Purchase Programs
- Discounted Rates at Pine Creek Golf Club in Colorado Springs and The Raven Golf Club in Silverthorne
Volkswagen Service Advisor Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
Who We Are
Join us as we embark on our expanding growth adventure. This well performing company will offer exciting challenges and future career growth opportunities.
At McDonald Automotive, we strive to make every employee an employee for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at McDonald Automotive is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.
Because our goal is to exceed a client’s total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
