Accessibility Lead Analyst, Experience Design

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. 

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. 

We are enjoying the flexibility of a mostly hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration: 

• Take a class at Hamburger University 

• Sample future items in our Test Kitchen 

• Utilize the latest technology to connect with your team around the globe 

We are an equal opportunity employer committed to the diversity of our employees, crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. 

Job Description

At McDonald's, Digital Accessibility is a part of the Experience Design team, which is a key part of the Customer Experience team (MCX). We aim to create user-centered experiences that deliver a cohesive and enjoyable experience for customers and restaurant team members around the world.

This is an individual contributor role where a successful candidate focuses on embedding accessibility into complex design and business problems, cross-channel and across customer journeys.

A successful candidate:

• Can identify barriers in the digital space from their deep knowledge of and strong skills with assistive technologies, human abilities, and accessibility principles;
• Crafts and effectively communicate feedback from lenses that can be both detail-oriented and attuned to consistency across channel;
• Capable of developing deep relationships to serve trusted advisor, product teams and designers, while supporting critical initiatives within the Agile process

This involves evaluating current practices and offering actionable guidance to respond to changes related to compliance and inclusivity to teams overseeing the web, design system, kiosk, and mobile global products. This role will support the Accessibility Manager for Global Products.

Core Responsibilities

Collaborate and Advise: Serve as a collaborative partner and expert advisor to Web and Design System teams on design principles, standards, and accessibility guardrails, ensuring a cohesive digital experience. Occasionally, they will partner with Kiosk and Mobile App teams.

Documentation and Reporting: Updating and maintaining accessibility presentations and self-service documentation to reflect current standards and practices for Product teams. Craft accessibility requirements in the Design System in partnership with design and tech.

Continuous Learning and Technology Interaction: Actively pursue ongoing education in emerging accessibility technologies and best practices. Stay informed about the latest advancements in platforms and accessibility tools. Requires a proactive approach to learning and the ability to apply new knowledge to enhance accessibility across the previously mentioned channels.

Qualifications

• Six (6) years digital accessibility experience in the public or private sector required.
• Highlight knowledge of digital accessibility standards and guidelines, across various countries, and the ability to apply them across web, app, and kiosks.
• Experience designing inclusive flows that consider user interactions from a variety of human ability lenses.
• Understand front-end development technologies (HTML, CSS, JavaScript, NextJS).
• Understand server side and client-side rendering
• Experienced working with Design Systems.
• Excellent time management and organizational skills
• Ability to manage a diverse workload of projects with strong problem-solving skills.
• Proven ability and willingness to work collaboratively in a fast-paced environment, communicate effectively across different teams and disciplines.

Preferred Requirements

• Bachelor’s degree preferred in a related field (HCI, UX Design, Product Design) or equivalent experience.
• Expertise across all facets of human-centered design and user experience, spanning UX strategy, experience/interaction design, user research, prototyping, and visual design.
• Experienced with accessibility in application frameworks/languages like C#, .NET, Angular, NextJS, Swift
• Experienced incorporating accessibility guidance within Single Page Applications (SPAs)
• Experienced in marketing technology and authoring tools like Adobe Experience manager.
• Experience using design collaboration tools such as Figma, Adobe XD, or Sketch
• Experience in community building or educational initiatives related to design
• Portfolio displaying previous work in accessibility (recommended, but not required).

Repetitive Tasks

• This is a mostly sedentary role operating in an office or home-office environment, constantly uses a computer, and routinely uses standard office equipment including phones, online collaboration tools, etc.
• Occasionally move, position, and transport equipment weighing up to 20 lbs.
• Constantly comparing, computing, compiling, analyzing, coordinating, synthesizing, negotiating, instructing, and usage of analytical skills.
• Constant communication with internal and external stakeholders, team members and management.

Position Eligibility

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by McDonald’s by visiting the Benefits page of the Careers website.

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.