Director, Crisis Management

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

The Director, Crisis Management, is responsible for providing oversight of McDonald’s Crisis Management program, including developing tools and practices to drive proactive crisis preparedness and streamlined crisis response in the event of a disruption.  Coaches functional and market leadership in development of crisis response protocols, facilitates scenario-based tabletop exercises and assesses effectiveness. Gathers feedback on existing crisis management activities and prepares periodic reports for Senior Leadership.  Position reports to Senior Director, Global Intelligence.

Key Responsibilities:

Oversee Crisis Management Framework:

• Oversee McDonald’s framework, including implementing enhancements to a uniform and sustainable Crisis Management process and a common language
• Provide a consistent and efficient approach to develop tools and practices to drive proactive crisis preparedness and streamlined crisis response in the event of a disruption
• Leverage existing functional processes and personnel to monitor and report on existing capabilities and potential opportunities
• Integrate Crisis Management with functions and markets as appropriate
• Staff Crisis Management Teams as appropriate
• Provide on-call support to the business in large-scale crisis matters

Coaching and Exercise Facilitation:

• Support functional, market and project leads, along with other System subject matter experts as they develop crisis response protocols aligned to the framework
• Facilitate scenario-based tabletop exercises and assess effectiveness
• Benchmark with external organizations and peers to identify trends and best practices and incorporate relevant learnings into McDonald's process
• Serve in an advisory role for segment and market leadership, assist in surfacing market level best practices and opportunities that may result in enterprise-wide impact

Monitoring and Reporting: 

• Engage functions and markets as appropriate to monitor current capabilities, evolving needs and action plans for identified opportunities
• Work with functions, segments and markets to coordinate periodic “deep dive” assessments of crisis preparedness, and report outcomes and effectiveness to Senior Leadership and other relevant teams, such as Enterprise Risk Management and Internal Audit, among others

Internal and External Engagement:

• Build strong internal relationships, including with global functions and segment and market leadership, to ensure access and insight into current crisis preparedness capabilities and crisis management protocols to provide an enterprise-wide perspective
• Engage external resources including peers, advisory firms, and professional organizations to benchmark and interject outside perspectives with respect to innovations in crisis management, and align with best practices
• Perform other projects and provide additional support as assigned

Qualifications

• Extensive experience with Crisis Management in a global corporate setting
• Experience interacting at all levels of an organization, including staff, management and executives
• Strong project management and reporting skills
• Proficiency in Microsoft Word, PowerPoint, and Excel required
• Experience implementing a crisis management program, including advising leadership on program enhancements and leveraging internal and external resources strongly preferred
• Experience as a Global Intelligence practitioner considered a plus
• Bachelor’s degree required.  Master’s degree or equivalent in relevant field preferred

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.