Assistant General Manager

Our team is hiring a driven Assistant General Manager!

The position provides managerial and administrative leadership to operate one company-owned restaurant in the United States under the direction of the General Manager. This is the 2nd person in charge reporting to the General Manager and, when the General Manager is absent, is the top manager present in the designated restaurant and is accountable for the restaurant and operations at those times. This person directs the work of team members, both managers and crew. The Assistant General Manager exercises discretion and independent judgment in performing his or her duties in alignment with the scope of authority provided by the General  Manager.  

ESSENTIAL DUTIES:  

• With the General Manager, responsible for managing the restaurant, including oversight  overall store operations from production to guest service areas; direct the work of team  members, both managers and crew  
• Assist General Manager as necessary to ensure restaurant meets performance expectations 
• Coach and role model McDonald’s guest and service experience 
• Assist General Manager with designated people processes, including but not limited to: (a)  recruiting, interviewing, onboarding and training managers and crew; (b) assessing the work  of crew and providing performance feedback/evaluation and assigning training/development  plans; (c) preparing recommendations to support hiring, and employee status changes such  as promotions or terminations 
• Provide an environment that fosters continuous employee development, learning and teamwork; set the example through coaching and personal development planning
• Manage inventory levels to meet operating needs and budget; prepare inventory forecasts  and ordering recommendations for General Manager approval, and ensure related activities  are coordinated (e.g., receiving deliveries); perform trend analysis on food costs to inform planning  

ADDITIONAL RESPONSIBILITIES:  

1. Assist General Manager with Business Planning and Community Engagement as may be  required 

2. Ensure food safety is always maintained and in accordance with procedures; ensure team  members understand their role and are up to date on training and procedures  

3. With the General Manager, perform and assign maintenance activities to ensure restaurant meets or exceeds standards of excellence  

4. Assist General Manager with monitoring and implementing legal compliance measures in the  restaurant  

5. Appraise team members’ (both managers and crew) productivity and efficiency for the  purpose of recommending promotion, termination, or other change in status to General  Manager  

6. Work with team members (both managers and crew) in the operation of the restaurant on as needed basis, often concurrent with performing managerial duties  

7. Other duties as assigned  

PREFERRED QUALIFICATIONS:  

High School or GED required  

Demonstrated experience leading a team in a fast-paced managed environment  

Strong leadership skills with the ability to coach and mentor team with professional  maturity  

Must possess strong business acumen, be independently motivated, assertive, and possess ability to delegate effectively  

Achievement oriented with strong organizational, interpersonal and problem-solving skills  

Strong oral & written communication skills; English language proficiency; an ability to  communicate in a second language  

1-3 years customer service management experience or US military service  

Ability to work full time with variable hours including early mornings, evenings, weekends and/or holidays  

EQUAL EMPLOYMENT OPPORTUNITY  

McDonald's Corporation and McDonald’s USA, LLC ("McDonald’s") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other  legally-recognized protected basis under federal, state or local laws, regulations or ordinances. 

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REASONABLE ACCOMMODATIONS  

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business. For corporately owned restaurant locations, please contact restaurantjobs.support@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process.  

DISCLAIMER:  

This role description pertains only to corporately owned restaurants. This job posting contains some general information about what it is like to work in a McDonald's restaurant, but is not a  complete job description. 

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