Crew Leader

We are looking to employ a dedicated crew leader to supervise the activities of our crew members and ensure that customers are satisfied with food quality and service. The crew leader’s responsibilities include recruiting suitable crew members, establishing protocols to prevent food and supply wastages, and arranging replacements for crew members who are unwell or have taken time off. You should also ensure that dining tables are properly cleaned and set according to restaurant standards.

To be successful as a crew leader, you should demonstrate strong leadership and management skills and enforce compliance with food health and safety regulations. Ultimately, an exceptional Crew Leader should be able to handle stressful situations and achieve excellent customer service.
Crew Leader Responsibilities:

• Supervising the activities of servers, cooks, hosts, and other crew members.
• Educating crew members on proper food handling procedures and customer service.
• Ensuring that established guidelines on hygiene, quality, and food safety are followed.
• Scheduling work shifts and approving or declining Crew Members' requests for leave and time off.
• Organizing and overseeing the repair and maintenance of restaurant equipment.
• Monitoring restaurant supplies and placing orders for new stock as required.
• Resolving customer complaints and answering questions regarding pricing and menu items.
• Assisting Crew Members in processing payments using the restaurant's Point of Sale system.

Crew Leader Requirements:

• High school diploma or equivalent.
• The ability to work in a fast-paced environment.
• Excellent organizational and time management skills.
• Effective communication skills.
• Exceptional customer service skills.

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement

Physical Setting:

• Quick service & fast food restaurant

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Bonus pay
• Signing bonus

COVID-19 considerations:
No

Application Question(s):

• Can you provide your SSN for background check?

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)
• Day Shift (Required)

Work Location: Multiple Locations