EPMO Director

Company Description

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

As we have matured as an engineering organization and seen the demands for technology grow exponentially, we’re gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. We’ll have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale. Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Job Description

McDonald's is taking our business beyond the walls of restaurants - revolutionizing how we work with our customers. We are providing customers with enticing mobile, web, and kiosk solutions on the scale of industry leading retailers like Amazon and eBay. Technology is critical to our digital strategy – a top priority for McDonald's.

The Enterprise Project Management Office (EPMO) & Transformation Office are driving excellence across the Global organization and leading initiatives for technology. The Director oversees the portfolio and provides guidance and leadership to the team ensuring successful delivery and value realization.

Primary Duties:

• Lead the business and technical community on Project and Program management processes
• Strong ability to solve sophisticated situations that have a broad impact on the function.
• Ensures efforts are aligned to organizational strategic objectives.
• Strong ability to advocate a creative atmosphere, facilitate entrepreneurial meetings, and envision a final product and overall market acceptance early in the design and / or development process.
• Holds primary financial accountability for a significant portion of functional resources across multiple levels of leadership with an impact on the entire company.
• Develop project management support policies, standards and procedures that can be consistently applied and demonstrated across the business in support of delivering for our clients.
• Demonstrates the ability to adapt and lead change and coach others in the acceptance and support of change and the ability to formulate questions and ideas.
• Ensure coverage of all areas of expertise necessary to support and grow the business within the EPMO & Transformation Director’s area of responsibility. Create and maintain staffing plans to support the current and future work demands and project deliverables.
• Establish and cultivate positive relationships with customer organizations, communities of practice and sourcing agencies. Support all areas of the business with finding and assessing talent.
• Advises leadership and/or business executives at the highest levels about the project portfolio, status and resource planning for delivering strategic business initiatives
• Accountable for leading special projects and company initiatives using a team of experienced project and program managers.
• Allocates appropriate resources to ensure that projects, enhancements and support is/are completed within committed time, scope and budget.
• Provide leadership, direction, and coaching. Demonstrates servant leadership
• Has ability to see and account for the “big picture” as well as the details.
• Presents information on projects, initiatives or other subjects to peers, teams and executive leadership.
• Participate in RFP activities including sales meetings with prospective clients.
• Responsible for career development, performance management and communication for EPMO staff.

Main areas of focus and the approximate time spent on each is as follows:

• EPMO Leadership, Planning and Execution overseeing the portfolio and provides guidance and leadership to the team ensuring successful delivery and value realization – 25%
• Stakeholder Management & Communication Planning for the organization – 25%
• Project Change Control and Measure Performance for the organization – 25%
• Project Risk and Issue Management for the organization – 20%
• Adhere to EPMO Standards, Processes and Tools – 5%

Qualifications

• Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date. 
• Bachelor’s degree in related field required: Project Management Professional (PMP) strongly recommended; Agile certifications strongly recommended (e.g. PSM, CSM, etc.) or equivalent work experience preferred.
• Strong communication and social skills to support team building and knowledge sharing.
• Demonstrates emotional intelligence.
• Strong ability to engage others in the attainment of the vision for the future. Influences others by enthusiastically sharing the future vision as a means for them to attain their goals.
• Strong ability to establish alliances with other departments and organizations by recognizing dependencies in order to assess potential partnership and commitment to the program.
• Strong ability to develop harmonious relationships to achieve results through win-win relationships.
• Strong awareness of cultural diversity and can adopt and capitalize those differences; applies knowledge in decision-making process.
• Endorse change, sponsor change initiatives and search for others organizations’ standard methodologies to adopt or modify change.
• Working with a global workforce and on global client engagements.
• Expert understanding of Project Management Body of Knowledge (PMBOK) Discipline (Integration, Scope, Time, Quality, Human Resources, Communications, Risk Management, Procurement), MS Office, Project and Portfolio Management (PPM) software. Ability to use foundational tools such as Clarizen, Jira, Confluence, Sharepoint, and Miro.
• High-level understanding of project lifecycles / development methods and the ability to assess the impact of new requirements on an existing team.
• Prior corporate and global project management experience required with 15 years of leadership roles and 10 years leading projects using various development methods and leading people.
• Ability to lead and direct an Agile organization.
• Operates and works with an agile approach.
• Has experience organizing team/dept to deliver business results through agile principles and practices.
• Expresses, models and reinforces doing and being agile.

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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