McOpCo People Supervisor

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

We are enjoying the flexibility of a hybrid work model, splitting our time between remote work and connecting with co-workers in our state-of-the-art headquarters.  Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as a chance to have a genuine impact on our customers, our people and our partners.

The People Supervisor focuses on the execution of People processes and tools in assigned Profit Center(s). He/she advises and provides direction as appropriate to Operations Manager(s)/Operations Supervisors/restaurant staff on HR-related issues. With support from the HR Manager, demonstrates Global Community Of Experts to provide experienced assistance to company-owned restaurants.

This role will cover the Los Angeles, CA market.

Role:

Work with Ops Manager(s) to identify key People priorities across the Profit Center(s), help execute the Profit Center People action plan aligned with the National People Strategy

With the HR Manager, you will contribute to the execution of the Region’s People Plan

Provides coaching, training, counsel, and direction to Operations

Assist People leaders and restaurant managers in conducting on-boarding/ orientation and exit/off-boarding

Partner with Operations to deliver on all aspects of Staffing, Performance Management, and Retention

Recruitment, Interviewing, Selection, Orientation

Required employee documentation and file administration

Crew performance appraisal and wage management

Restaurant-level benefits, incentives and awards & leading performance standards

Proper management of leaves of absences and Worker’s Comp cases

Disciplinary actions including termination

Leading the People aspect of restaurant divestitures/acquisitions

Educate, inform, and assess to help ensure restaurants execute/comply with People initiatives and tools

Employee engagement and commitment programs

Workforce Planning - effectively anticipate restaurant management needs, help Ops Supervisors and General Managers develop and execute a plan

Succession Planning - Coach and advise partners to ensure a robust talent pipeline to meet the needs of the restaurants

Develop and help ensure development of GMs, AGMs and RTLs

Support education/training/coaching to help People leaders be more effective

Partner with Operations Supervisor to implement and ensure proper execution of People policies and practices

Partner with HR Manager and Employee Relations COE to ensure employee engagement initiatives are effectively executed including (but not limited to):

Investigations into potential violations

Plans and practices that provide a fair, equitable, and respectful work environment

Assist in deploying change initiatives through education and training for Operations staff and restaurant management

The role will require regular travel within the assigned market.

Qualifications

• Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date. 
• High School Diploma or equivalent 3 years of McDonald's Operations experience,
• Talent Management, Staffing, and/or HR experience
• Preferred Qualifications BA/BS Degree
• Field HR experience is preferred
• HR Generalist experience
• Labor Relations
• Employer Relations
• Bilingual Preferred but not Required
• Managerial experience preferred Highly developed communication (verbal and written) and interpersonal skills and professionalism
• Demonstrable experience in collaborating and partnering with officer-level individuals 
• Great teammate and experience working in a dynamic and changing environment
• Strong project management and meeting facilitation skills and experience
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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