What are the responsibilities and job description for the Operations Associate position at mcdonalds?
Company Description
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!
Job Description
The Operations Associate role conducts objective evaluations such as Customer Experience and Food Safety visits and National Restaurant Building and Equipment Standards. You will analyze restaurant performance across customer experience and operations. This position also develops a holistic restaurant operation skill set across all Restaurant Department Management systems through ongoing assessment and training.
This Operations Associate role supports the Arizona market. This includes Tucson, Greater Phoenix Areas and Las Vegas, NV.
- Conducts objective evaluations (i.e., Customer Experience Visit, Food Safety Visit, National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and operations
- Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions
- Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards
- Develops a holistic restaurant operations skill set across all Restaurant Department Management systems through rotations and training (i.e., GM, Guest Services, Kitchen, People, Deployment)
- Builds deep expertise in a specific Restaurant Department Management system and provides expert coaching and root cause analysis to Operators
- Serves as a subject matter expert to provide support to restaurants as requested by Operators on specific operations initiatives
- Shadows Franchise Business Partners to assist in developing a full restaurant consulting toolkit
Qualifications
Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.
- Accurate, consistent evaluator that relies on measurable facts and observations- Strong attention to detail and ability to keep reports and evaluations organized
- Effective time management skills to keep up with a demanding evaluation and travel schedule
- Quick learner capable of developing both a broad understanding of all Restaurant Department Management systems and deep expertise in one area
- Strong interpersonal skills and ability to build amicable relationships with Franchisee's and restaurant managers
- Recognizes patterns and develops intuition around common restaurant performance
issues
- Restaurant experience preferred
Additional Information
McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
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