Position Description
The Benefits and leaves analyst is responsible for management of benefits, retirement and leaves programs and delivering an exceptional employee experience. This role is a Tier 2 support team member. Tier 2 support is responsible to resolve appeals, escalation and other complex issues. The analyst is responsible to identify root causes of recurring issue to help improve processes. The role requires to create internal/external partnership and leverage technology to measurably improve the employees experience.
Key Responsibilities
- Provide resolutions to a diverse range of complex problem with the employee experience as a focus. Example of programs you will be responsible to support:
- Benefits: Medical, Dental, Vision, HSA, FSA, Vitality, MIP (Merit incentive plan), LTI (Long Term Incentive), etc.
- Leaves: Short-term disability, Long-term disability, ADA (Americans with Disabilities Act), FMAL (Family and Medical Leave Act), bone marrow, military leave, etc.
- Retirements (excludes 401K): DCAP (Deferred compensation plan), retire HSA, SRP (Supplemental Retirement Plan), etc.
- Constantly develop and maintain clear SOP (standardize operation procedures) and KBA (Knowledge based articles).
- Use judgment to resolve tier 2 cases within defined policies, culture, laws, programs and practices, to limit McKesson risks.
- Effectively use a variety of software platforms like: Workday, Sales Force, SharePoint, etc.
- Analyse Tier 2 case trends and root cause.
- Participate in system enhancement and process to resolve Tier 2 cases root cause.
- Develop and maintain very good professional relationships with third party, Center of Excellence, payroll department, etc.
- Develop statistical trends reports, identify issues requiring attention, present recommendations and support their implementation;
- Represents the organization on projects and may perform in project leadership role.
Minimum Requirements
- 2+ years relevant experience
Critical Skills
- Minimum 4+ years of relevant experience in a Tier 2 or Tier 1 support function for Benefit, retirement or leaves.
- Committed to become a fluent Tier 2 expert in Benefit, retirement and leave program administration, whatever prior experience.
- Prior experience in the management, documentation (SOP), communication (KBA) and execution of corporate benefit and/or retirement and/or leaves programs within a large matrix environment
- Understands and act upon program compliance when resolving Tier 2 cases.
- Strong customer service skills, thoroughness and follow-up on cases
- Ability to build cross functional relationships, interfacing with external vendors and combine multiple perspectives to drive solutions
- Intermediate experience in MS Excel required
- Ability to work independently with minimum supervision
- Strong verbal and written communication skills
Additional Knowledge & Skills
- Prior experience using and leveraging Workday, Salesforces, UPoint, or Fidelity Systems is a plus
- Relevant experience or certifications in building SOP involving various stakeholder and systems/integration.
- Any benefit, retirement or leaves certification, is a plus
Education
- Degree or equivalent experience
Physical Requirements
Career Level: P2
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAquisition@McKesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
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