What are the responsibilities and job description for the Customer Service Rep 3 position at McKesson?
McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.
The Customer Support Specialist is responsible for interfacing with customers prior to and/or after sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has the authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Pre-sale: Analysis of customer inquiries to determine appropriate product literature; influencing shipping schedules; recognizing new business opportunities. Post-sale: Resolving production scheduling, shipping or invoicing problems; determining the validity of claims and scheduling returns; changing shipping schedules; and recognizing add-on business opportunities.
Schedule: Mon-Fri 9:30am-6:30pm ** Remote, must live within 50 miles from the hub location
Minimum Qualifications
Critical Skills
Additional Skills
Career Level - IC-Business Support - B4
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
The Customer Support Specialist is responsible for interfacing with customers prior to and/or after sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has the authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Pre-sale: Analysis of customer inquiries to determine appropriate product literature; influencing shipping schedules; recognizing new business opportunities. Post-sale: Resolving production scheduling, shipping or invoicing problems; determining the validity of claims and scheduling returns; changing shipping schedules; and recognizing add-on business opportunities.
Schedule: Mon-Fri 9:30am-6:30pm ** Remote, must live within 50 miles from the hub location
Minimum Qualifications
- High School Diploma or equivalent
- 2 years customer service experience
- Strong PC proficiency in MS Office and Outlook
Critical Skills
- Minimum of 2 years' customer service experience or comparable Plasma Distribution industry experience
- Strong PC proficiency in MS Office and Outlook
- Ability to learn challenging and growing product portfolio
- Excellent communication skills
- High sense of urgency (working with critical life-saving drugs and time frames)
- Strong organization skills required
- Multitasking
Additional Skills
- 2 year degree preferred
- SAP experience a plus
- Working knowledge of plasma products desired
Career Level - IC-Business Support - B4
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
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