Customer Service Representative
Job Posting for Customer Service Representative at McKesson
Join our team of leaders to begin a rewarding career as a Customer Service Representative with a starting pay rate of $16.00/hr!
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.
Current Need:
Our Scottsdale location is looking for dynamic and motivated Customer Service Representatives to join our team. Our Customer Service Representatives interface with customers and company representatives to handle a variety of moderate scope customer service functions and provide a world class experience. This is a fantastic chance to work for a company that has the rare mix of being a fun, yet high-paced and professional work environment. We currently have the following shift available to add to our team:
- $16.00 hourly to start
- Monday through Friday - 8:30am to 5:00pm
- Need to be flexible to work an 8-hour shift between the hours of 7:00am to 5:00pm if needed.
Position Description:
The Customer Service Representative position-
- Handles inbound calls and order entry
- Educates customers on products and services available
- Works with a sense of urgency and organization to ensure correct order is placed in accordance with distribution center deadlines
- Researches and processes credits to customers for stocked returns, damages, and other issues
- Follows correct procedures and compliance guidelines (i.e., hazardous materials, cold chain compliance, pedigree)
- Determines and documents customer credit (i.e., accurate reason, issue credit, organize logistics of returned product) and effectively communicates with customer and sales throughout process
- Responds to basic customer inquiries regarding products, pricing, and basic backorder reports in a timely and professional manner
- Provides customer requested documents (i.e., invoices, POD’s) and samples
- Manages customer and product data within the system
- Takes on special projects as assigned
Key Relationships:
- Communicates with cross-functional departments to coordinate customer service
Minimum Requirements:
Knowledge
- High School diploma or equivalent and minimum 2+ years customer service experience
- General knowledge of customer service processes and procedures
- Strong medical and pharmaceutical knowledge a plus
- MS Office
- COVID19 Safety Protocols
Skills:
- 1+ year experience using Customer Service technologies (i.e., JD Edwards, Cisco, case management, Supply Management, etc.)
- Professional written and verbal communication
- Energetic self-starter
- Strong problem solving
- Attention to detail
Abilities:
- Flexibility to work various schedule depending on need – weekend shifts may be required
- Effective interaction with customers, vendors, sales reps, and co-workers
- Prioritization and Multi-tasking
- Keyboarding at medium proficiency level – large percent of time performing computer-based work
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Salary.com Estimation for Customer Service Representative in Scottsdale, AZ
$34,831 to $43,654
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