Dispensing Operations Manager

Job Description

Position Description

Overall management for RxCrossroads by McKesson fulfillment and distribution teams.  Oversite includes P&L responsibility for department, Managing Supervisor team including performance management and development, Collaboration and responsibility for quality, compliance, and training of the distribution team.  This position will monitor client SLA agreements and program Key Performance Metrics to ensure compliance and make staffing and process changes when needed.  This position will engage and motivate a large team with diverse skills, responsibilities and job functions.

This Manager is a critical leader in the operation and success of the specialty pharmacy workflow.  The candidate should exhibit strong influencing skills, have six sigma experience, strong leadership skills and operational experience.  They should possess a strong attention to detail and excellent communication and organizational skills.

Key Responsibilities:

• The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. 
• Manages and develops non-exempt direct reports (Supervisors and leadership)
• Responsible for collaborating on recruiting, hiring, on-boarding and training new employees.
• Promotes on-going development of team through coaching, mid-year and annual performance evaluations.
• Responsible for departmental budget, analyzing volumes, direct costs and adjusting to meet goals.
• Meet/exceed metrics and deadlines established by program SLAs such as adherence to business rules and quality scores
• Manages external and internal service compliance; identify risk/compliance opportunities; supports assessment and mitigation of identified risks; responsible to corporate risk and other compliance functions.
• Conducts root cause and trend analysis, and develops process improvement for all key aspects of this position.
• Work with team to implement creative solutions to daily workflow problems and temporary labor shortages
• Develop and maintain a team with a passion for customer service and ongoing quality improvement.
• Maintains program SOPs, workflows, inventory management, operations training and reports.
• Maintain compliance to all applicable state and federal regulations.
• Participates in Program Quarterly Business Reviews

Shift Details: Monday – Friday – Must be available to work between the hours of 8:00am – 7:00pm

Qualifications

Minimum Requirements:

• High School Diploma/GED

• 5 years Operations experience
• Six-Sigma Certification and Experience preferred
• Logistics and Distribution Experience preferred

Critical Experience

• Experience in a high volume Operations/Logistics
• Experience in coaching and development of teams
• Ability to analyze operational data and recommend strategies
• Experience in program implementation, maintenance and restructure
• Strong problem solving and decision making skills with the ability to effectively handle multiple priorities in a changing environment.
• Management of Key Performance Metrics

Education:

• degree in related field or equivalent experience.

Physical Requirements:

• Professional office environment

Career Level – Manager – M2

Additional Information