Sr Service Level Analyst

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The primary role is to support the inventory/purchasing side of onboarding new customers, researching usage files provided by new customers and analyzing needed inventory builds to bring on new customers. Analyst will also provide post implementation service level and analysis. Additional responsibilities will include, but not be limited to, interfacing with account management teams -- up to and including McKesson SR Executive teams, field sales teams, buying / purchasing groups, Gx Ops teams, and DC Ops team. Analyst will also work directly with customers during onboarding process and will be the primary point of contact for Inventory/Service Level Analytics team

Responsibilities:

• Advanced Problem Solving and Root Cause Analysis of Issues related to Account and SL Mgmt, mediate customer omit issues, and Forecasting Sales trends utilizing proprietary software (SCORE) resolving omit issues.
• Advanced reporting and analysis, primarily SAP Business Intelligence tools, based on interpretation of contractual agreements to include complex customer formularies, item coding and advanced variables.
• Primary Point of Contact for high volume / profile accounts with minimal  Mgr support.  Works on complex issues involving reporting, omit resolution and forecast trending.  Responsible for management of customer, segment and internal inventory programs, processes and implementations.
• Leads / manages projects; assigning tasks, defining scope and taking full accountability for project. Ensures assigned deliverables are met with minimal guidance from management.
• Evaluates current processes for efficiencies, and as appropriate suggests, tests and implements improvements to save time, money or improve customer satisfaction.
• Provides guidance and training for team members & clients to assist others with skill development.
• Advanced, Standardized and Ad-hoc reporting and analysis accessing multiple data points.  Build reports from 1-2 data sources including simple variables; run & manage output from complex reports using Microsoft Office tools including Excel, Access; creation of graphs and charts; Power Point presentation creation and Basic Business Object query development..

Minimum Requirements:

• Degree or equivalent and typically requires 4 years of relevant experience.

Preferred Requirements:

• Business Experience – 2 years related professional experience.
• Experience in demand management and customer communication is preferred. 

Working Conditions:

• Environment (Office, warehouse, etc.) – Corporate Office
• Physical Requirements (Lifting, standing, etc.)  General Office Demands

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. 

Our Base Pay Range for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

Salary : $90,600 - $151,000