• Helps patients by responding to intercom requests; obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel.

• Greets visitors in person or on the telephone and answers inquiries; relays calls to patients; gives directions; refers inquiries to nursing and physician staff.

• Performs varied administrative tasks such as answering the phone, greeting visitors, maintaining department logs & reports, scheduling appointments, typing, filing, copying, faxing and ordering office supplies and equipment supplies to ensure the functionality and coordination of the department’s activities.

• Performs a variety of computer/data entry functions to support patient care including establishing and maintaining patient record; may enter nursing and physician notes and orders; handling the majority of a patient's paperwork, such as discharge, admission, and personal information forms.

• Ensures compliance with all health care regulations, including HIPAA and OSHA.

• Answers patient calls and determines how best to help them.

• Provides physical support for patients with daily activities and personal hygiene, including bathing, dressing, getting out of bed, using the toilet, walking, standing or exercising.

• Turns and repositions bedridden patients.

• Ensures patients receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences. Provides encouragement and support with eating.

• Obtains and uses a wide range of information from physicians, caregivers and nurses about patient condition, treatment plans, and suggested activities to provide appropriate patient care.

• Measures and records food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.

• Records vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff or as ordered.

• Examines patients to detect issues requiring medical care, including open wounds, bruises or blood in urine.

• Delivers compassionate support, attention, and assistance to patients and families.

• Maintains safe and clean working environment and protects patients and employees by adhering to infection-control, hazardous waste and other policies and protocols.

• Perform other related duties as required and directed.

• Strong customer service skills and proficient computer literacy.

• Strong communication and organizational skills.

• Functional competence with basic medical terminology.

• Demonstrated ability to receive a wide variety and high volume of information and to disseminate information to the appropriate individuals with efficiency and accuracy.

• Competency in applying the principles, methods, materials and equipment necessary in
  providing service.

• Ability to work effectively with a variety of teams and personalities.

• Current knowledge of functional area theories, practices and techniques per discipline.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Knowledge and skill with common office software applications.

• Compliance with the Code of Ethics and Guide for Professional Conduct.

• A basic understanding of patient care, medical terminology, coding procedures, reference tools, and appropriate clinical pharmacology for nurse assistant practice scope.

• Excellent interpersonal, organizational, and customer service skills.

• Familiarity with electronic medical health care record systems.

• Supports the mission and vision of McLaren Greater Lansing through behaviors that reflect and integrate our values, as evidenced by observation, peer and customer feedback.

• Provides for admission and discharge needs of pediatric, adolescent, adult and geriatric patients under the supervision of licensed nursing staff.

• Contributes to the effective communication and efficient operational needs of the unit.

• Demonstrates a commitment to continued self-growth and maintenance of competency.

• High school diploma or equivalent.
• State Certified Nursing Assistant or 6 months experience
• One (1) year prior unit assistant or front medical office secretarial experience unless graduate of a relevant training program.
• One (1) month of job-related experience and/or training.
• BLS certification

• Successful completion of a health unit coordinator course.
• Associate degree in related field.

Additional Information

• Schedule: Full-time
• Requisition ID: 24003334
• Daily Work Times: 0700-1530
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No