Integration Support Specialist

The primary responsibility of an Integration Support Specialist is to facilitate the integration of vendor partners and their services into the McLeod Software portfolio of software service suites. This includes the implementation of end-to-end data flow for all licensed modules.

Essential Duties and Responsibilities:

• Develop/ follow integration processes for vendor implementation and data processing flow using current tools and software.
• Work closely with Project/Account Managers on customer-specific initiatives that involve troubleshooting, support or integration development for custom modifications
• Work independently to coordinate and solve highly complex technical data communication and integration issues.
• Design, test and implement customer specific custom software modifications.
• Troubleshoot technical issues related to data transformation and flow.
• Analyze customer data specifications and provide gap analysis.
• Conduct Remote training sessions with customers on integrations modules.
• Create documentation for future reference, training and support purposes.
• Provide customers or internal teams with support on technical integration issues.
• Communicate with customers to clarify integration and implementation requirements.

Qualifications:

• Skilled knowledge and experience developing and maintaining data communication systems and architecture.
• Basic knowledge of XML and Java.
• Degree in a related field and/or industry certifications preferred
• A working knowledge of the Transportation Industry preferred
• Working knowledge of Microsoft Office Products, Database operations, SQL
• Experience mapping data structures.
• Demonstrated problem-solving skills to troubleshoot data flow processes.
• Must be able to handle multiple projects at one time and be very results-oriented.
• Must work well both independently and in a team environment. Must be a self-starter.
• Excellent verbal and written communication skills required.

Education:

• Bachelor degree or equivalent work experience.
• Ability to travel approximately 5-10%.

About Us:

Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products.

We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States.

With an established base of more than 850 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types.

McLeod Software owns our national headquarters building in Birmingham, Alabama, and we also operate regional offices with training facilities in Salt Lake City, Utah and Downers Grove, Illinois. We employ more than 500 professionals.

McLeod Software does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are an equal opportunity employer and we participate in E-Verify.

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