Salary Job Openings

Customer Service Representative

McMann Commercial Lending
Chicago, IL Full Time
POSTED ON 3/18/2024

Company Description

Mc Mann Commercial Lending is a Direct National Commercial Mortgage Banker that provides mortgage brokers, community bankers, commercial bankers and borrowers access to the secondary market for long-term, fixed-rate, non-recourse and recourse commercial real estate mortgage loans.

Job Description

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications

Skills

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High School Diploma

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary.com Estimation for Customer Service Representative in Chicago, IL
$31,549 to $39,595
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Job openings at McMann Commercial Lending

Customer Service Representative
McMann Commercial Lending
Hired Organization Address Stamford, CT Full Time
Company Description Mc Mann Commercial Lending is a Direct National Commercial Mortgage Banker that provides mortgage br...
Customer Service Representative
McMann Commercial Lending
Hired Organization Address Stamford, CT Full Time
Company Description Mc Mann Commercial Lending is a Direct National Commercial Mortgage Banker that provides mortgage br...
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