Bottle Shop Staff

McMENAMINS

BOTTLE SHOP STAFF

Rev. 5-22

TITLE: BOTTLE SHOP STAFF

REPORTS TO: MANAGER

FLSA CLASS: HOURLY NON-EXEMPT

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

This position’s primary duty is to provide excellent customer service in the Bottle Shop and to maintain a pleasant atmosphere for our customers while they taste and shop. Duties include but are not limited to greeting customers, assisting them with any questions, suggesting merchandise; pouring and serving beer, wine and spirits; making coffee and espresso drinks, serving food, operating the POS, accurate cash handling, cleaning, stocking, processing freight, opening and closing duties as they are assigned, dishwashing, general cleaning, working outside on a seasonal basis, and most importantly, maintaining and providing excellent customer relations with all patrons. Bottle Shop employees may also be asked to work outside in merchandise tents, complete physical inventory, and set up merchandise presentations in the store. Bottle Shop employees will be trained on all McMenamin products including wine, liquor, beer and coffee and be should able to make recommendations and suggestions to customers shopping with us. This position requires the ability to effectively multi-task in an occasionally fast paced and deadline oriented environment. A Bottle Shop employee must also have the ability to work well independently and also as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamins employees will also be expected to keep current on all company events, history, and products. Other duties are to be completed as assigned by the Manager on duty.

Requirements of the Job:

• Previous customer service or retail experience is required
• Ability to stay calm and friendly in a multitasking and deadline oriented environment
• Flexible schedule including days, evenings, weekends, special events and holidays
• Excellent customer service, communication & phone skills
• Obtain and maintain current food handlers and OLCC/WA liquor license

Essential Functions of the Job:

• Provide excellent customer service
• Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
• Must have a value for diversity and the ability to work with individuals from different backgrounds
• Ability to communicate clearly& be positive, polite, and cooperative with co-workers, managers, vendors, and customers
• Ability to remain calm and focused in an occasionally high volume, deadline oriented work environment
• Ability to accurately handle cash and work with numbers while working on a POS station
• Ability to quickly solve problems in a positive and effective manner
• Work for long periods on feet including frequent walking, stair climbing
• Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
• Perform fine hand manipulation including handling small and large objects, computer keyboard usage & writing
• Operate an espresso machine and all of its functions (steamer, grinder, coffee press etc), work with dairy products, coffee products
• Be positive, polite, and cooperative with co-workers, managers, and customers
• Work with chemicals used in cleaning and sanitizing

Most importantly, this job requires a positive attitude and a commitment to excellent customer service.

Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION

Licenses & Certifications

• Food Handlers Card
• Class 12