What are the responsibilities and job description for the Blue Moon Security Staff position at McMenamins?
Title: Security
Reports To: Security Manager, Pub Manager, MOD
FLSA Class: Hourly Non-Exempt
The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Description of the Position:
Duties include but are not limited to; Pub security personnel monitor the overall safety and security for McMenamins Pubs. In addition to regular Security duties this position will also be required to help with table service and guest interaction in a customer service capacity as needed. Further duties include but are not limited to directing guest to their preferred seating, bussing tables, restocking supplies, general cleaning, and most importantly maintaining and providing excellent customer relations with all patrons. Each security personnel is responsible for effectively maintaining and responding to any safety issue that arises, be available to answer questions, and assist customers in whatever way necessary. Being a security guard can be hard physical work and requires the ability to effectively multi-task in a fast paced and deadline oriented environment. A security guard must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties are to be completed as assigned by the Manager on duty.
Requirements of the Job:
• Obtain and maintain current DPSST certification
• Previous related experience preferred
• Excellent conflict resolution skills
• Excellent customer service & communication skills
• Flexible schedule including weekends, late nights, holidays and special events required
Essential Functions of the Job:
• Provide excellent customer service & provide a secure environment
• Communicate clearly and professionally with employees and customers
• Interact well with employees and customers and maintain a positive attitude
• Effective conflict resolution and crowd control as necessary
• Effective alcohol monitoring and compliance with Oregon state laws and regulations regarding the serving of alcohol
• Ability to respond quickly and decisively in stressful situations
• Efficient multi-tasking in a high energy environment
• Remain calm in stressful situations
• Ability to climb stairs, work on feet for long hours and work in and around historic buildings and facilities
• Ability to work around cigarette and cigar smoke
• Ability to work outside in varied weather conditions
• Work with chemicals used in cleaning and sanitizing
• Complete miscellaneous side work as directed by manager on duty
• Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service.
Each employee is expected to come to work ready to have fun and be a positive force.
YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION
