Rooms Manager

SUMMARY: Responsible for maintaining standards of cleanliness throughout the common areas and guest rooms of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct the responsibilities of the housekeeping staff
• Supervises housekeeping staff’s productivity and ensures brand standards are being met
• Provides training to all housekeepers as directed by management
• Inspects rooms to ensure quality standards are met
• Distributes keys and work assignments to housekeeping staff
• Addresses guest complaints pertaining to rooms or common areas
• Responds promptly to requests from guests and other departments
• Reports any maintenance issues, safety hazards, accidents or injuries
• Completes safety training and certifications
• Handles contaminated articles per company, franchise, and OSHA standards
• Maintains inventory of cleaning supplies and linens; informs General Manager of any inventory needs to ensure stock levels are accurate for each day
• Interviews and selects the housekeeping staff
• Prepares work schedules, and maintains all associate records
• Ensures teamwork and cooperation between all departments
• Provides progressive discipline when needed with appropriate documentation
• Maintains security for guests and property by ensuring that room doors are locked at all times, keys are controlled, lost and found articles are properly logged and stored, reports suspicious activity by guest or others
• Assumes functions of housekeeper as necessary
• Follows company policies and procedures
• Other duties as assigned by supervisor or management
• Inventory and purchasing

QUALIFICATIONS:

Education/Experience:

High School Diploma or GED equivalent.

A minimum of three months of hotel housekeeping supervisory experience or equivalent training and experience.

Skills:

• Interpersonal skills
• Innate sense of urgency
• Adaptability
• Guest service
• Proficient communication
• Ability to read, write, and speak the English language

Working Conditions:

• Will be required to work weekends, and holidays
• Will be required to work in a fast-paced environment
• Will be exposed to cleaning agents and chemicals

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person