What are the responsibilities and job description for the IT Manager position at MCPc?
MCPc is an industry leading managed endpoint computing, technology logistics, asset management, and sustainability organization that provides a proven, powerful end-to-end lifecycle management protocol. These capabilities provide clients expedited digital transformation, better management of the complexity and cost of technology, achievement of sustainability targets, and empower employee performance.
With headquarters in Cleveland, OH we’ve meticulously built a global network of partners that provide our services nationally and internationally in over 80 countries.
- SkyPark is our Secure Technology Logistics Center
- Link59 is our Security Operations Center (SOC) in Midtown
- STAD is our Secure Technology Asset Disposition facility in Old Brooklyn
- Additional sales, configuration, and asset disposition operations located in Grand Rapids, MI, and Erie, PA
MCPc and our associates are dedicated to the communities in which we serve and actively participate on numerous nonprofit boards and tirelessly donate our time to many charitable organizations.
MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing client base. We believe in training and career development for all associates. As you may imagine, as a trusted global data protection and endpoint solutions company, we hold ourselves to the highest level of security. As such, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.
- Reports directly to the Chief Information Officer and works in collaboration with a peer IT Manager
- Support and manage all incidents handled by technicians in the IT Support group
- Create and uphold processes for IT support communication and escalation while also being equip to respond to complicated support issues
- Managing IT staff on a day-to-day basis and conducting performance evaluations, direction, scheduling, and more
- Oversee all staff learning activities, including training, mentoring, and continuing education
- Produce, analyze, and present statistics in relation to call times, productivity, and projects
- Responsible for ensuring 24x7 phone and after hours support
- Cultivate a service-oriented, professional, and collaborative environment for all help desk staff.
- Bachelor's Degree in Information Technology or a related field is preferred
- Experience working in the professional services industry such as accounting/financial firms or legal firms is preferred
- Must have at least 5 years of management and leadership experience
- Strong people skills and problem-solving abilities
- Must be willing to travel 20-30% of the time between Cleveland, Akron, and Columbus
- Proficient in Active Directory and Microsoft
- Well-rounded IT experience in PC support, phone support, and project management
Additional Information
All your information will be kept confidential according to EEO guidelines.