Job Posting for Patient Services Representative - Arcadia at MCR HEALTH, INC
Why MCR Health?
A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time", and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our Company where you can grow your career and serve with your heart.
In our time of Company growth, we seek an Patient Services Representative
Work Location: Arcadia, FL
As part of this role, you will:
Provide friendly, courteous and professional service at all time to all patients, visitors, co-workers, and leaders to Provide an Exceptional Experience to Everyone, Every Time
Follows the requirements of our Patient Experience trainings and requirements
Demonstrates an excellent understanding of telephone usage and the operation of the telephone system
Obtains, verifies, and/or updates demographics and insurance information in the EMR
Performs verification of patient information – Ask for 2 –with every patient, every time, without fail
Ensures the protection of PHI and strictly adheres to all MCR privacy policies including the use of social media
Demonstrates professionalism at all times with appearance and demeanor. Follows all dress code requirements every day including adhering to non personal cellphone policy in work spaces
Answers in-coming telephone calls within three (3) rings and accurately directs and/or assists the caller; remembering to provide a Warm Transfer
Calls patients to schedule advanced and same day appointments and accurately enters new or follow-up information into the EMR
Explains services and operating hours; and is knowledgeable about services offered by MCR Health
Accurately explains and assists patients to complete eligibility forms for reduced fees (slide scale) based on the most current guidelines
Completes patient screening, verifies eligibility and authorizations for specific patient populations (e.g. OB patients for Presumptive Eligibility for Pregnant Women (PEPW))
Informs and guides patients to appropriate resources
Clearly articulates payment requirements with patient; informs patients of deductibles, out-of- pocket expenses, co-payments, prior balances and percentage payables thus facilitating cash collections for identified services; communicates with Insurance Department, Billing Department and Financial Counselor as needed
Protect medical records and other health information from loss, destruction or unauthorized use or access
Perform health information management duties include, but are not limited to:
Assist patients and nursing staff to complete medical release forms
Perform release of information activities in accordance with state and federal regulations, preparing, scanning and/or copying requested information from the medical record
Receive, sort and route mail - hospital patient documents, lab results, and other clinical information received from third party providers for review and sign-off by MCR providers
File/Scan loose clinical documentation into appropriate section of corresponding patient medical record. All documentation filed/scanned within 24 hours
Acts as an excellent teammate and refrains from gossip or spreading hurtful information to others
Supports the goals and mission of the company
Adheres to the safety policy of the company
Performs other duties as assigned
Skills
Outstanding communication and patient service skills
Demonstrates Empathy to patients
Ability to maintain confidences and demonstrate ethical behavior
Ability to perform well in a high-volume environment
Ability to function effectively under stressful situations
Must be flexible, resourceful and able to troubleshoot
Must be able to handle multiple projects/tasks simultaneously and set priorities
Must maintain a professional demeanor and appearance at all time
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