The General Manager at the Residence Inn by Marriott Carlisle is responsible for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of approved annual budget, annual marketing plan, annual capital expenditure plan, annual wage plan, and always within the framework of all company policies and procedures.

Responsibilities:

• Function as the primary strategic leader of the hotel

• Responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, and sales and revenue generation

• Analyze business results and work with the leadership team to develop effective strategies to address needs

• Make key decisions and oversee execution, remove obstacles to success, and ensure appropriate resources are available to achieve business results

• Ensure brand standards are met with the objective of meeting or exceeding guest expectations, communicating follow-up actions to the team as necessary

• Drive the sales culture in the hotel through active involvement in the sales process, including encouraging the leadership team to develop effective revenue management strategies and setting aggressive goals that drive the property's financial performance

• Prepare an annual budget and business plan in collaboration with appropriate department heads to ensure the smooth operations of the hotel, set financial goals, and plan expenses

• Monitor actual sales and revenues to determine variance and assess goal accomplishments

• Create an environment in which all associates can reach their full potential

Requirements:

• Minimum of 3 years’ experience as a General Manager in the hotel industry required

• Strong brand experience a plus

• Highly motivated, self-directed, with strong initiative and desire for achievement

• Exceptional customer service skills required

• Strong computer skills

• Excellent communication and presentation skills required

• Must be a leader, a driver, and bottom-line oriented

• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel