Assistant Director of Events

Assistant Director of Events at the Marriott Luxury Collection Hotel   Essential Job Function and Purpose The Assistant Director of Events will manage the Event Planning Department, overseeing every facet of groups and events once turned over to the department. This role involves cultivating relationships with clients, vendors, and industry peers, as well as developing and executing both creative and logistical elements of the events. The ideal candidate must be a highly communicative, resourceful, meticulously organized team player who possesses a positive, problem-solving attitude and a passion for innovation.   Primary Responsibilities Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department Ensuring MCR Sales Standard of Procedures are followed and completed accurately. Managing Event Planning Operations. Assigns all events turned over to Event Planning team. Oversees for turned opportunities’ function space and group room blocks. Works with direct reports to review scheduled events and troubleshoot potential challenges. Leads discussions to review event complexity and proactively avoid service challenges and failures. Ensures the property is apprised of all groups that will impact property operations. Manages customer budgets to maximize revenue and meet customer needs. Maintains inventories to maximize customer satisfaction and revenue opportunities. Works with highly complex or high profile groups when financial impact will be significant. Leading Event Planning Team. Leads the event menu development process. Providing and Ensuring Exceptional Customer Service Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Shares plans with property leadership and ensures corrective action is taken to improve guest satisfaction continuously. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Other duties as assigned.   Qualifications High school diploma or GED; 5 years of experience in catering sales, event sales and planning, or related professional area Strong computer skills and familiarity with industry-specific systems, such as CI/TY, along with proficiency in Microsoft Office and Google Apps Must possess comprehensive knowledge of sales techniques, forecasting, budgeting, and P&L analysis Must be professional, detail and goal oriented with the ability to prioritize Strong organizational and time management skills Ability to multi-task and work in a fast-paced environment Demonstrates excellent selling skills, strong presentation and communication skills, and a detailed understanding of Venue operations, food and beverage, and event planning Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to sell against them The ability to make revenue management decisions to maximize profitability A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the Venue

Salary : $90,000 - $95,000