ASSISTANT GENERAL MANAGER

The primary purpose of the Assistant General Manager at Pasadena Hotel & Pool is to ensure that guests and associates have an excellent experience at our properties by supporting all facets of the operation and managing financial performance of the hotel. Responsibilities: Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting Control costs at the same time as protecting the assets of the hotel Turn in all paperwork in a timely manner with precision and exactness Maintain daily, monthly, and annual property cash handling procedures, deposits, and security Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate office Create and maintain a strong team with great cohesiveness Under the direction of the General Manager, effectively hire, train, and hold accountable the entire staff of the hotel Ensure brand and MCR standards are met and documented Motivate the team to drive revenue Understand sales effort within the market and drive both Occupancy and ADR Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks, and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations Interact with guests, solicit feedback, and build relationships. Effectively respond to guests regarding service challenges Use technology platforms to drive guest experience scores Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel or owner’s policies and procedures and regulatory requirements Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments Requirements: Minimum of 1-year experience as a manager in the hotel industry required Experience with the Brand a strong plus Must be highly motivated, self-directed, with strong initiative and desire for achievement Exceptional customer service skills required Must possess strong computer skills Excellent communication and presentation skills Must be a leader, a driver, and guest service oriented A can-do attitude and a hands-on approach A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel