Job Posting for GUEST SERVICE REPRESENTATIVE at MCR
The Guest Service Representative at the Residence Inn Killeen serves as the first point of contact for guests and manages all aspects of their accommodation. Guest Service Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
Responsibilities:
•Greet guests and complete the check-in process
•Input and retrieve information from the computer and PMS system
•Confirm guest information, room rate, selection of room, code electronic keys
•Provide information to guests about hotel amenities & local area
•Assist guests with check-out
•Ensure rooms and services are correctly accounted and charged
•Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
•Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
•Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
•Answer and manage phone calls in a timely manner, managing multiple tasks at once
•Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
•Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
•Receive, retrieve, and relay messages and packages to guests
•Other duties as assigned
Requirements:
•Front desk experience preferred, but will train the right fit
•Experience with the brand a strong plus
•Highly motivated and self-directed
•Exceptional customer service skills required
•Must possess strong computer skills
•Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
•Excellent English communication skills both written and verbal
•A can-do attitude and a hands-on approach
•A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the GUEST SERVICE REPRESENTATIVE career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the GUEST SERVICE REPRESENTATIVE.
Click the checkbox next to the jobs that you are interested in.