Sports Events Shift Supervisor

Description

Reports to: Director

Summary:

The Sports Events Supervisor will oversee and lead Sports Events Aide I and II team members through the preparation, execution and close out of various venue sporting events. Responsibilities include outstanding customer service, team oversight, timely service, quick response to guest’s needs, proper cash handling, proper food handling, sports events setup, product quality assurance, cleaning and sanitation, and safety duties.

Requirements

Position Responsibilities:

• Supervises Sports Events Aide I and II team members during shift or in absence of Director. Provides Director with feedback on personnel
• Serves as venue liaison to event hosts and/or guests; follows operational procedures to ensure venue facilities and/or resources are used appropriately, and contract rental schedule is adhered to
• Conducts and supervises full event preparation, setup and tear-down for various sporting activities including but not limited to: Basketball, Volleyball, Baseball/Softball, Soccer, Pickleball, Roller Derby
• Maintains and oversees venue sports equipment including but not limited to: Basketball goals/backstops, volleyball nets and poles, pickleball nets, spectator bleachers, tables and chairs, Soccer goals, field marking and spiking/dragging equipment, bases, pitching mounds, etc. Reports deficiencies and maintenance requirements to Director. During shift assist the Director with equipment repair and/or maintenance scheduling
• Conducts quality control reviews of grounds maintenance and ballfield preparation, reports deficiencies to Director. During shift assist the Director with corrective action(s)
• Oversees event crowd control and assist guests to maintain a safe and organized event; responds to customer inquiries
• Responds to incidents and contacts appropriate authorities; completes incident reports to management
• Maintains and supervises cleanliness of the complex including but not limited to: Gymnasium, Athletic Fields, restrooms, Concessions and common areas of the park
• Assist with the coordination of event parking
• Administers the Opening, operating and closes the concession operation to include but not limited to issuing of cash registers, closing out cash registers and prepares deposits.
• Concessions Cashier – Cash handling, taking orders, and serving concessions products.
• Maintains and supervises concession areas following health department standards. Ensures health department standards for food service are adhered to.
• Conducts and supervises preparation and serving of food and drink products to patrons
• Conducts product inventories for Director and restocks incoming products.
• Custodial duties – emptying trash, cleaning and restocking restrooms, sweeping, mopping, and maintaining the overall cleanliness of the facilities.
• Adhering to safety training and protocols on a daily basis and taking precautionary measure to ensure the safety and well-being of self, others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Performs other duties as assigned.

Minimum Qualifications:

• Education
  • High School diploma or equivalent
  • Bachelor’s Degree in Sports Management or equivalent experience
• Experience
  • Previous supervisory experience
  • Experience in food services and customer services
  • Experience in facility preparations for various sports events preferred
• License and Credentials
  • Reliable transportation
  • Valid driver license
  • Food Safety Manager Certification preferred

Minimum Knowledge and Skills:

• Knowledge of and the ability to setup/operate various venue sports equipment including but not limited to Basketball goals/backstops, volleyball nets and poles, pickleball nets, spectator bleachers, tables and chairs, Soccer goals, field marking and spiking/dragging equipment, bases, pitching mounds, etc.
• Knowledge of and the ability appropriately setup courts, fields, and etc. for various sports activities
• Knowledge of and the ability to operate a cash register/point of sales system while following established cash handling protocols
• Knowledge of and the ability to prepare/serve food and drinks following Health Department Standards
• Knowledge of and the ability to clean and sanitize facilities and equipment to Health Department Standards
• Knowledge of and the ability to safely operate restaurant equipment and appliances.
• Ability to work in a fast-paced environment and communicate effectively with the public and team members
• Ability to supervise and lead team members toward in various objectives simultaneously
• Must be detail oriented, organized, self-motivated, work well independently and on a team
• Must have good written and verbal skills
• Must have good critical thinking and problem-solving skills