Customer Support Specialist

McSteen is hiring! We are looking to add a Customer Support Specialist to our team to help manage our growing business across Ohio. We are looking to employ a motivated individual who is self-starting and wants to be a part of building the best customer service firm in the Surveying industry. This is a hybrid role based out of our Wickliffe, Ohio office. Hours are Monday - Friday, 9:00am - 5:00pm EST.

This role would work with our Senior Customer Support Specialist to field client questions, primarily via phone, but also by email. You would also cross train with our entire customer support team, including order processing and research. You will be working with our team of surveying professionals who are both dedicated and appreciated. We pride ourselves on the quality of our work – from our survey crews to our draftsman, our processing department to our sales staff – we recognize and appreciate our staff’s professionalism.

We offer a great work environment. Perks you would enjoy while working here include:

• Participation in annual bonus pool
• Flexible work schedules
• Competitive pay
• Benefits
• Casual work environment

Essential Functions & Responsibilities:

• Interacts with customers through various communication channels such as telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Works with other departments to ensure that customer needs are being met and issues are being addressed.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience preferred.
• Some experience with the product or service to which the specialist will be assigned preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

If you are looking for a career and not merely a job – where your ideas are valued and you can make a difference – we are looking for you! We have a great retention rate due to our flexible work environment and the comradery amongst our staff.

We are an equal opportunity employer and value diversity at our company. We do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws.