What are the responsibilities and job description for the Front Desk Associate position at MD Esthetics?
MD Esthetics is a premier medical aesthetics practice with a mission to go above and beyond to make our patients feel confident.
We are seeking a caring and team focused receptionist/patient care coordinator to service our patients and support our providers. If you are passionate about helping others, work well in a fast-paced environment and have exceptional attention to detail, this job is for you!
Responsibilities:
- Interact with patients in a positive and helpful manner, providing information and assistance as needed.
- Collaborates with the team to ensure sales goals are reached.
- Gathers necessary demographic information from patient to build a new/updated patient account.
- Familiarity with using computer systems.
- Generates invoices for patients according to prescribed procedures and fees and collects payment.
- Provide necessary forms to patients for completion and signatures.
- Answer telephone calls, record messages for coworkers and deliver messages.
- Assist clinic staff with patient triage as needed to maintain proper patient flow.
- Educate patients about our services, treatments and products we offer.
- Sells services and products to meet monthly goals.
Qualifications:
- High school diploma is required. College Diploma or Esthetician license is an asset. Previous medical spa, dermatology or plastic surgery office experience is preferred. Previous sales experience is preferred.
- Computer savvy a must since we use an electronic medical records program and Microsoft Office.
- Exceptional phone and customer service skills
- Professionalism and team player
- Time Management and Organizational Skills
- Ability to multitask and perform in a fast-paced environment.
- Positive attitude, friendly demeanor and a willingness to go above and beyond for our patients
Hours: 16-20 hours per week, must be available to work shifts scheduled on Mondays & Wednesdays during Operating hours. Occasional evening and weekend events.
- Salary - Commensurate with experience, starting wage $20-22/hour with opportunity to grow.
- Performance bonuses, staff discounts on products and discounted and free treatments are an added perk!
Job Type: Part-time
Salary: $20.00 - $22.00 per hour
Expected hours: 16 – 20 per week
Schedule:
- Day shift
Ability to commute/relocate:
- Acton, MA : Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- 401(k) matching
- Free parking
- Professional development assistance
Schedule:
- 8 hour shift
- No weekends
Work Location: In person
Salary : $20 - $22