Client Coordinator- Job Description
Agency Overview
Meals on Wheels operates in virtually every community in America through our network of more than 5,000 independently run local programs. While the diversity of each program's services and operations may vary based on the needs and resources of their communities, they are all committed to supporting their senior neighbors to live healthier and more nourished lives in their own home.
MOWFC provides over 73,000 meals to more than 530 home bound clients.
Volunteer Presence
Since our inception, volunteers have been an integral part of the program. Each day volunteers deliver meals and smiles to our clients. Volunteers should be considered a part of the Meals on Wheels team, representing the agency while they are out in the community. They require attention, training, oversight, and in some cases, corrective action. Volunteers should be treated with as much respect and consideration shown to coworkers and clients, so be sure to thank them regularly!
The Client Coordinator is a 30-hour per week, hourly position which reports directly to the Volunteer & Logistic Manager. In the absence of a Volunteer & Logistics Manager, they will report directly to the Executive Director. The staff at MOWFC work mostly in the office Monday-Friday, except for certain holidays; New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. Must have occasional weekend availability.
Specific Duties and Responsibilities:
Phones and email- This position along with the Program Services Specialist will be the main staff members to answer all incoming calls & respond to client-related calls and emails. Focuses will be discussed in training.
Processing new client applications
Additional Client-based Duties
Routing and operations
Other duties as assigned within reason. These duties might include but are not limited to:
Must be comfortable working at a desk for most of the day.
This is not meant to be an all-inclusive list of duties. We run a small office, and sometimes it will be necessary to assist with duties normally covered by your colleagues.
After 90 days, this position will be able to perform all daily operations.
Qualifications & Skills:
High school diploma
Able to pass criminal & motor vehicle background checks
Customer Service experience- minimum of 2 years
Experience working with older adults or vulnerable populations- minimum 1 year
Compassionate and knowledgeable in working with volunteers and older adults
Software skills- MS Office 365, database management software (we use ServTracker)
We also use Constant Contact & Canva
Able to work outside in inclement weather & walk 100-200 yards carrying 20 lbs of weight multiple times
Reliable transportation of your own
Familiar with Fort Collins and surrounding areas
Comfortable communicating in one on one as well as group settings with all types of people in person, on the phone, and via email
Demonstrate customer service while maintaining MOWFC protocols and best practices
Fast paced work environment: flexible & able to manage ongoing changes while remaining calm
Experience in any of the following is a plus: written communications, social work, social media
Anti-discrimination Policy
Meals on Wheels for Fort Collins does not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include hiring and firing staff, selecting volunteers and vendors, and providing services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
Meals on Wheels for Fort Collins is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.
Job Type: Part-time
Pay: $19.50 - $21.50 per hour
Expected hours: 30 per week
Benefits:
Schedule:
Education:
Experience:
Ability to Relocate:
Work Location: In person
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